Front Office Manager

**Front Office Manager - Melia Paris Vendôme **

**_“Whatever story you choose, you are the star”_**

At **Meliá Hotels International**, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories.

At **Meliá Hotels & Resorts** we put our soul and our passion into everything we do so that our guests can live a unique experience, full of the warmth and the hospitality that are so typical of our Spanish origin. If you have an eye for detail and wish to improve yourself every day in an environment which stands out for its personalized customer service, if you enjoy working for a stylish urban or leisure hotel brand, if you want to be part of a team of people who are passionate about what they doThen you belong at **Meliá Hotels & Resorts**.

**The Melia Paris Vendôme Hotel, **an unique 4-star Parisian boutique hotel located in the heart of Paris is looking for its future talent as **Front Office Manager**

**Job Summary**:
Under the responsibility of the Hotel Mnager, you will be responsible for the Front Office team. You will accompany the Front Desk staff and carry out all operations related to the department's activity.

**What will I be doing?**
- Manage and supervise the work of the Front Desk team
- Ensure the smooth running of shifts and the quality of services provided
- Ensure compliance with the procedures and quality standards of the hotel the Melia Hotels International group
- Ensure the interface with departments of the hotel
- Respond and follow up on the resolution of customer complaints and ensure their satisfaction
- Manage overbooking and follow up on no shows and late cancellations
- Prepare and welcome VIP and regular customers and ensure that their stay is a success
- Provide support to the team during busy periods and when necessary
- Manage the cash registers and prepare the bank remittances
- Ensure the follow-up of accounts receivable management: invoicing, customer balances, follow-up and reminders...
- Participate in the meetings of the Heads of Department, lead the daily briefings and department meetings
- Participate in promotional activities to optimize the occupancy rate and the average price of the hotel
- Participate in the preparation and monitoring of the budget for the front desk department
- Monitor performance in terms of quality and turnover, and take action if necessary (implementation of procedures, projects, training, etc.)
- Recruit, manage the integration and the training of the reception team
- Set and optimize the team's additional sales objectives
- Evaluate the front desk collaborators in order to develop their skills and to make them evolve

**What are we looking for?**
- You have real management skills (empathy, listening, communication)
- You have a taste for challenge and team spirit
- Knowledge of computer systems (Pack Office), the knowledge of Opera PMS is desirable
- You are fluent in French and in English or Spanish, a third language is appreciated

**What benefits do we have for you?**
- Food Allowances
- 25 Days paid leave per year
- 12 additional days of rest per year
- Uniform provided by the hotel
- Annual dressing bonus
- Annual bonus
- Upselling bonus
- Health insurance
- Reimbursement of the subscription for Parisian transport (60%)
- If you love to travel, **Melia Hotels International** is the place to work We have excellent discounts through our global **My MeliaRewards** program for you, your family, and friends.
- At **Melia the protagonist is you** You choose how far you want to go, and for this, we have different development plans in order to offer you opportunities for growth and to fulfill your professional dream. In addition, you can have international experiences if you wish, because we are located in more than forty countries
- **Meliá Hotels International** has developed a learning model focused on you, centered around continuous and experiential learning that can accompany you in your professional development. Because if you evolve, Melià evolves with you.
- Corporate Social Responsibility is of vital importance to us, and for this reason, we give the opportunity to participate in different events and social activities of diversity and social inclusion, always highlighting our values and purpose.

**What will it be like to work for Meliá Hotels International?**

**Meliá Hotels International** is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different.

At **Meliá Hotels International** you are the protagonist. The combina