Air Liquide Healthcare

**Descriptif de l'entité et de l'activité**

Les systèmes de soins de santé sont confrontés à de profondes transformations. Les attentes des payeurs, les comportements des patients et des professionnels de la santé évoluent rapidement, dans un paysage concurrentiel en pleine mutation. L'augmentation et la consolidation des fabricants de dispositifs médicaux, l'accélération de la transformation numérique - renforcée par la crise de la CoVid-19 - exigent un renforcement de l'alignement et de l'internationalisation de certaines de nos activités.

En réponse à ces défis, l'activité Santé à Domicile a décidé:

- d'accélérer la transformation numérique et l'homogénéisation des systèmes d'information à travers le programme TechCARE,
- de massifier les activités d'approvisionnement et développer les synergies entre les différentes entités mondiales d'Air Liquide Healthcare (santé à domicile et gaz médicaux).

Pour mettre en œuvre cette stratégie, l'entité Air Liquide Healthcare International Services & Technology (ALHIST) a été créée. Elle est dédiée à l'hébergement des services opérationnels mondiaux partagés, telles que les équipes Digital & IT et Procurement & MedTech.

**Quelle sera votre contribution et comment vous épanouir dans ce poste ?**

You will be taking part in the Data Solution Team of Home Healthcare.
Our mission is to design and serve the Data Products for all the HHC organization
Your role will be to structure our user-support and being responsible for the success of our products within the organization

Your main objective will be to increase the usage of our products, and ensuring their penetration into our operations.

You will be part of an international team based in Paris and in Valencia (Spain) and working with multicultural clients from more than 20 countries.

Depending on your profile you might also support our Data Solution Owners in building the strategy of their products and maybe have your own pool of solutions to manage.

Therefore, you missions will be:
**1. Structure our Customer Support**
- You will be responsible for maintaining the knowledge of our products (KPIs, functionalities) and documenting them
- You will be the referent regarding the usage of the solution
- You will structure tutorials and supports to help users onboard on the solution

**2. Ensure the success of our solution**
- You will coordinate with local project managers to ensure change management and adoption of our solutions
- You will gather feedbacks and coordinate with our team to adapt the strategy of our products
- You will structure our reporting framework to follow the usage of our solutions
- Promote usage of our products within the organization

**2. Animate and train users**
- You will be responsible for making a first level of training for users
- You will structure ,identify and animate communities of power users to ensure adoption of our solution
- Coordinate Manual Data gathering if needed

**3. Own your pools of Solutions (Transversal Capabilities of your platform)**
- You will structure a governance to gather the needs of the organization and prioritize them
- You will interact with a product owner to ensure the delivery of your roadmap
- You will build and manage this roadmap

**4. Govern SelfBI initiatives**
- You will put in place a governance system to ensure visibility and compliance of those initiatives
- You will put in place regular review of those initiatives and interact with Data Solutions Owner to integrate the most promising ones into their pool of products
- You will train users to the Self service solution and to its principles

**Etes-vous LA personne faite pour ce poste ?**

We are seeking for someone who with the following competencies:
Must have:

- English professional and fluent
- Client Oriented
- Team Spirit
- Adaptation in a multicultural environment
- Adaptation to the client
- Active listening
- Communication
- Proactivity
- Good interpersonal skills

Good to have:

- Understanding of data modelization principles and lineages
- Understanding of agile processes and IT developments
- Fluent in the usage of PowerBI
- Knowledge on Home Healthcare Activities & markets

**Nos différences font notre performance**

Chez Air Liquide, nous nous engageons à créer un environnement de travail collaboratif et inclusif qui reflète la diversité de nos collaborateurs, de nos clients, des patients et de nos parties prenantes ainsi que des cultures à travers le monde.