Trilingual Back-office Officer

**Our mission**? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.

**Our journey**: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking

**Our values**:
**Customer focus |** Prioritize customers in everything you do

**Ownership |** Own your part, get things done

**Teamwork |** Make (team)work easy

**Mastery |** Continuously raise the bar

**Integrity |** Always do what’s right, and respect people

**Our beliefs**: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.

Discover the steps we took to create a discrimination-free hiring process.

Join our **Banking Operations team** in **Paris** and help drive growth for businesses across French, Spanish, and international markets

At Qonto, **Banking Operations Officers** are essential to our customers' success, managing critical administrative and legal processes that keep businesses running smoothly.

‍‍ **As an International Banking Operations Officer you will**:

- **Oversee key procedures**, including collective processes (liquidation and redress or restructuring), collective procedure alerts, enforcement actions (like seizures), and inheritance procedures.
- **Manage account closures**, ensuring a smooth and efficient process.
- **Prepare and distribute circular letters** for external auditors, maintaining accuracy and compliance.
- **Support cross-team communication and knowledge**sharing by translating processes from French to Spanish

**What you can expect**:
**Market/Team Context**:You'll join a dynamic team of four professionals currently handling French and Spanish markets, with Spain being a key growth focus. The team operates with a collaborative approach where members support each other across various tasks.

**Projects**: You'll be involved in streamlining Spanish market operations, developing standardized processes, and implementing new tools for improved efficiency.

***About your future manager**:

- **Her background?** Juliette has over four years of experience at Qonto, where she has progressed from a back-office role to leading the Banking Operations team. Her journey reflects hands-on expertise in banking operations and a strong grasp of administrative and legal procedures. Before stepping into her current leadership role, Juliette developed a diverse skill set through positions at prestigious companies such as Shiseido and Relais & Châteaux
- **What do they bring to the team?**Juliette values teamwork and promotes a collaborative environment. She fosters a positive and flexible work culture that encourages growth, autonomy, and development within her team at Qonto.

**About you**:
**Experience**:Previous experience in administrative operations or customer-facing roles, preferably in the fintech industry.

**Language Skills: Bilingual in French and Spanish**, a good level of **English** is needed for internal communication; other languages like Portuguese, Flemish, or Dutch are a plus.

**Rigorousness**: Strong attention to detail and ability to handle complex documentation with high accuracy - as the role involves handling client funds and legal obligations.

**Adaptability**:Comfortable working in a fast-paced environment and handling multiple priorities

**Problem-Solving**:Ability to identify process improvements and contribute to optimization initiatives
- At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist.**Perks**

A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.
- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;
- Competitive salary package;
- A meal voucher;
- Public transportation reimbursement (part or global);
- A great health insurance (depending on the country);
- Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;
- A progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent) and childcare benefits with selected partners;
- Monthly team events.

**Our hiring process**:

- Interviews with your Talent Acquisition Manager and future managers
- A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like

We will send you an **interview guide** so you can best prepare yourself