Cloud Solution Architect

With over 17,000 employees worldwide, the mission of the **Customer Experience & Success (CE&S)** organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more, leveraging your business and technical expertise, you will support customers get value from their MS investments such as M365 Enterprise solutions and Unified support investments.

As a **Cloud Endpoint** -** Cloud Solution Architect** (**CSA**)**, you will enable customers to achieve their outcomes, based on their investments in Microsoft technology. Your role is pivotal in helping our enterprise customers modernize their endpoints and adopt a Zero Trust security model. Your primary responsibility is to lead technical conversations, identify solutions to obstacles hindering customer success projects, and build customer confidence in using Microsoft 365 Solutions.

These solutions encompass Windows endpoints (physical or virtual), managed by Modern IT using** Intune, Microsoft Endpoint Manager, Azure AD,** Windows**/Windows 365**. You will work closely with field sales specialists to understand customer business challenges, formulate the necessary technology strategy, and remove technical barriers to digital transformation.

**Responsibilities**:
**Customer Centricity**
- Gather customer/partner insights (e.g., feedback around technical preferences, environments, business needs) and leverage these insights and existing plans to map solutions with customer/partner business outcomes. Act as the voice of the customer (VOC)/partner by driving awareness of existing feedback, insights, and resources with internal teams to add and prioritize. Share customer success stories with the wider internal team.
- Identify and begin developing impactful relationships with internal teams and customer and partner technical specialists during initial preparation and ramp-up stages. Propose viable solutions based on specific technical products. Demonstrate complex concepts and proves the capability of those solutions through design collaboration sessions with the customer/partner. Understand how work aligns with customer success plan and meets customer/partner needs by working with internal teams to deliver customer outcomes. Support customer skilling by delivering as a trusted technical advisor to ensure customer readiness by facilitating technical discussions and enabling operational health and cloud readiness. Transfer knowledge to customers close customer skill gaps.
- Contribute to customer satisfaction by providing positive customer/partner experience. Demonstrate an understanding of customer/partner’s conditions of success. Identify dissatisfied customers and build remedial actions (e.g., post-mortem reviews).
- Actively listen and respectfully challenge customers/partners when going in the wrong direction and escalates appropriately.

**Business Impact**
- Independently identifies issues and advises customers/partners to operate and optimize performance in accordance with Microsoft best practices. Escalate issues to senior team members or managers, as needed. Applies methodology and governance to minimize business and technical risks and adhere to quality assurance while ensuring excellence in contributions to design and/or delivery of solutions. Adheres to quality assurance standards and calculates risks while ensuring excellence in the design and/or delivery of solutions. Leverage standard tools to ensure accurate opportunity and milestone execution and pipeline hygiene.
- Understands the competitor's architecture solutions and identifies Microsoft's strengths over competitive solutions to demonstrate Microsoft's value to customers/partners.

**Technical Leadership**
- Leverages development opportunities (e.g., mentorships, role-based resources, training courses, internal events such as Ready, Build, Ignite) to learn new technologies and services as advised by leadership team/manager.
- Shares ideas, insights, and technical input with virtual team members using a working knowledge of specific Microsoft architecture and other relevant products. Participates in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with the internal team.
- Supports research projects and contributes to scoping surveys for customers/partners to assess potential intellectual property (IP) needs or process changes. Supports identification of opportunities for IP reuse and consumption acceleration. Contributes to IP creation and updates by identifying gaps through delivery and communicating those gaps to others (e.g., Leadership, managed intellectual property [MIP], Design, and Governance).

**Other**
- Embody our culture and values

**Qualifica