Field Service Engineer
il y a 7 jours
This position will provide territory management for Field Service covering the region of Paris & surroundings. The successful Field Service Engineer (FSE) will be appointed a dedicated territory, however cross territory support might be required from time to time. The FSE will be required to maintain current, up to date knowledge of all customer enquiries, current installations, technical upgrades and field issues pertaining to the ASP portfolio of products and services. The FSE will support the commercial team on pre-sales and after-sales activities as and when required. This position requires frequent travels in the assigned region (approximately 50% - 60% of the time). **Responsibilities**: Ensure technical interventions of preventive and curative maintenance, for the "Sterrad" equipment, on a predefined geographical area Ensure a reliable diagnosis and a technical resolution of quality, in the standards imposed by ASP Respect the maintenance plans defined between the customer and ASP and improve the reliability of the Sterrad Ensure a high level of customer happiness in the given geographical area, by establishing and maintaining active communication with the customer Promote the implementation of maintenance contracts in collaboration with the Sales Force Participate in the achievement of the financial results of the ASP France Technical Service Maintain the customer installed base, and provide the Sales Force with business opportunities, in an effective inter-departmental relationship Maintain a high level of reporting both in terms of activity and technical information Provide advice to customers, including hospital biomedical engineers or technicians, and support them in case of problems Support and share knowledge with other technical team members both in the field and remotely to increase the technical knowledge level of the team Complete all training and documentation requirements in a timely manner **Qualifications**: Background as an electro-technician, electromechanical, biomedical technician, etc. Experience in the medical field is a plus (respiratory, medical beds,) Proficient in English & French Willingness to travel 50-60% of the time. Fortive Corporation Overview We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. **Fortive**: For you, for us, for growth.
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