Operations Performance Analyst

In less than a decade, ManoMano has become a key player in the home improvement and renovation sector.

Founded in France in 2013 by two French DIY enthusiasts amazed at the lack of digitalization in the market, ManoMano is now present in 6 European countries (France, Belgium, Spain, Italy, Germany, UK), federates over 5,000 sellers and now offers the widest range of DIY and gardening products online (+19 million products references).

Motivated by the prospect of improving the living environment of their customers and convinced of the importance of the home market for sustainable consumption habits, the ManoMano teams want to help write a new page in their industry, which is struggling to reform itself. ManoMano brings to a highly technical world the power of its sector expertise, combined with that of data and digital in all its dimensions, to offer our customers easy access to innovative advice, products and services 100% online.

The ambition of the Founders and, above all, of Manas & Manos? To accompany this sector transformation with a strong culture of boldness, in an ingenious and frugal organization that places people and teams at the heart of the company's development.

**Job description**

As a strategic growth driver, ManoMano is expanding and enhancing its logistics and transport activities in France and Europe. We aim to enhance B2B and B2C end-to-end customer experiences by providing reliable, low-friction, and cost-effective solutions at a best-in-class level.

To achieve this, we are looking for a Delivery and Fulfillment Operational Performance Coordinator to support our innovation on behalf of our customers.

As a key member of our team, you will report to the Logistics Operation Excellence Leader and collaborate closely with logistics and transport team members to enhance the quality and performance of ManoMano's logistics operations. Your role will involve working across the entire supply chain, where you will utilize data to drive continuous improvements in our operational processes and boost customer satisfaction. You will conduct in-depth analyses to identify potential areas for improvement and assist the team in effectively using our tools and data to optimize the efficiency of the Delivery and Fulfillment team.

If you are enthusiastic about enhancing logistics performance and are eager to make a meaningful impact in a dynamic and supportive workplace, we want to hear from you Join us at ManoMano and help shape the future of our delivery and fulfillment operations.

**Your responsibilities**
- Serve as the Data Steward for the team, ensuring accurate and reliable data management.
- Create and automate performance monitoring dashboards using various tools, including Google, Snowflake, and QlikView.
- Oversee data quality and knowledge management to maintain high standards.
- Explore and utilize new data sources and AI technologies to enhance operational insights.
- Monitor operational performance and customer satisfaction metrics.
- Warehouse Operation Performance: Assess dispatch quality, warehouse productivity, and mechanization efficiency.
- Transport Performance: Evaluate on-time delivery rates, delivery commitments, and delivery losses.
- Net Promoter Score: Analyze customer feedback to gauge satisfaction.
- Conduct in-depth analytics to drive operational excellence in areas such as:

- Optimal usage of consumables and best practices in packaging.
- Enhancements in delivery commitments and carrier strategies.
- Sales and Operations Planning models and inventory strategies.

**Preferred experience**
- Engineering / Business / Tech School
- Curious about Operations and Ecommerce/Marketplace
- Data driven, analytical skills required with advanced Excel / GoogleSheet skills and ready to become a SQL expert
- Fluency in French and English

**WHAT MANOMANO OFFERS**:

- A start-up environment made in France
- Agile & international environment with bright and friendly colleagues
- Autonomy with a wide field of action
- The international dimension (France, Italy, Spain, Germany)
- An immersion in the data-driven e-commerce
- A pleasant setting in our office
- Balance life pro / personal life
- Remote possible up to 2 days / week