Senior Facility Manager

JLL supports the Whole You, personally and professionally.
Role Purpose
The Senior Facilities Manager (SFM) is responsible for strategic oversight and leadership of all facilities services across multiple client sites. Reporting directly to the Regional FM Director, this role requires exceptional client relationship management and operational leadership to ensure delivery excellence across the portfolio. The SFM will establish and maintain high-level client relationships, develop strategic facilities initiatives, and oversee the implementation of property-specific operating strategies that meet or exceed contractual KPIs and SLAs.
The SFM serves as the senior point of contact for client leadership, responsible for portfolio-wide performance, budget management, and team leadership. This position requires developing and implementing best practices, driving continuous improvement initiatives, and representing JLL as a trusted advisor in the client's business and real estate decision-making processes. The SFM will also mentor and develop the facilities management team to ensure consistent service delivery excellence.
What this job involves
Strategic Leadership & Client Relationship ManagementBuild and maintain executive relationships with Client Site Leadership teams (Country Manager, HR, Finance, Legal, IT etc.)
Develop and lead strategic facilities initiatives aligned with client's business objectives
Design and present comprehensive Quarterly/Annual Business Reviews (QBR/ABR) to senior client stakeholders
Lead high-level negotiations with landlords and vendors to ensure optimal service delivery and cost management
Serve as a trusted advisor to clients on facilities best practices, innovations, and industry trends
Portfolio Management & Operational ExcellenceDevelop and implement strategic sourcing strategies in collaboration with JLL procurement teams
Lead complex project initiatives including major renovations, relocations, and system upgrades
Design and implement strategic space planning solutions to optimize client workplace environments
Direct the development and maintenance of business continuity and emergency response plans
Financial & Contract LeadershipDevelop strategic cost-saving initiatives and sustainability programs
Lead contract negotiations and relationship management with key strategic vendors
Establish governance frameworks to ensure contractual compliance and risk management
Create advanced financial modeling and forecasting for capital planning and operational budgeting
Team Leadership & DevelopmentBuild, lead, and mentor a high-performing team of facilities professionals
Establish performance objectives and career development paths for team members
Foster a culture of innovation, continuous improvement, and client-focused service delivery
Develop succession plans and identify high-potential talent within the team
Lead change management initiatives to support evolving client requirements
Every day is different, and in all these activities, we'd encourage you to show your strategic thinking and innovation.
Proven track record of managing complex client relationships at executive levels
Fluency in French and English
Strong financial acumen with experience managing large operational and capital budgets
Advanced knowledge of building systems, workplace strategies, and facilities best practices
Experience implementing technology solutions to enhance facilities management operations
Strategic thinking capabilities with the ability to translate business objectives into operational strategies
Exceptional leadership skills with proven ability to develop high-performing teams
Good communication and presentation skills for engaging with executive-level stakeholders
Advanced problem-solving abilities with expertise in developing innovative solutions to complex challenges
Demonstrated experience in leading major facilities projects and change management initiatives
What you can expect from usYou'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achi