Senior Systems Platform Engineer

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Senior Systems Platform Engineer

Roles
- Participate in 24/7 on-call guard duties on rotation basis
- Help improve team processes (planned works, ticket management, communication flows )
- Schedule planned works as requested
- Review procedures so that they minimize customer impacts
- Make sure communication to impacted users is done accordingly and timely
- Write RCAs (root cause analysis) in case of production incidents

About You:

- DevOps/Application Deployment or technical support experience
- Fast learner - you’ll need both technical and business background to understand what you’re doing
- Previous experience in start-up, technology or financial services preferred
- Customer-focus and driven
- Process-centric
- Aware of and comfortable with the operational constraints of a 24/7 worldwide service that can’t stand any service interruption (even planned) - planned works can be stressful at times
- Autonomous and accountable
- Pragmatic
- Dynamic and results-oriented
- Good communicator - comfortable with writing

What we are looking for:

- Degree in Computer Science or related technical field involving coding or equivalent practical experience.
- Experience with algorithms, data structures, scripting, pipeline management, and software design.
- Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
- Ability to troubleshoot and automate routine tasks.
- We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
- Experience in one or more of the following is preferable: Splunk SPL, Python, Javascript, Go...
- Interest in analyzing and troubleshooting large-scale distributed systems.
- We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
- Technical environment: Linux, Kubernetes, Atlassian stack (Jira, Confluence, Fisheye, Crucible), Git, Helm templates, Mongodb, PostgreSQL, Python, Splunk, Grafana, Web APIs, Micro services, Java

COVID-19 Considerations

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.