Partnerships Operations

**About Dust**:
**We're creating a** **new AI operating system that has the potential to change the way companies operate**. Our mission at Dust is to **transform how work gets done** by letting any team and employee shape the exact agents they need to accelerate their jobs.

With 70%+ weekly active users, people stick with Dust as much as they do with Slack and Notion. We already are a core part of their jobs.

We are at an exciting stage of our journey. We‘ve raised our Series A, expanded in the US, and hit the $1m and $2m ARR milestones in 2024; we aim to x5 our growth by the end of 2025.

Dust is a Sequoia-backed company with an experienced and determined team of optimists (coming from companies like Stripe or OpenAI) that like to focus on users, getting great things done by shipping fast, and doesn’t take itself too seriously while doing so.

**This Role**:
As a **Partnership Operations** leader at Dust, you will architect and scale the strategic infrastructure that powers our rapidly expanding partner ecosystem. We're seeking an experienced operator who has built programs from the ground up and deep expertise in operations. You'll need deep expertise in partnership strategy, proven ability to design scalable systems, and the strategic vision to build the next generation of partner programs.

Joining Dust also means pioneering a new form of Partnership Operations. As a GenAI-native company, Dust aims to illustrate how GenAI can help redefine partner relationship management and how partnership teams can be designed with AI-powered workflows in mind.

**You'll own building our partnership infrastructure in the EU from strategy to execution** in a fast-paced environment that demands both strategic thinking and hands-on execution.

**Key Responsibilities**:
**Build partner program missing bricks**

Refine and structure our Partner Program and Enablement - create comprehensive partner onboarding and certification programs, establish business review processes, and develop the complete partner enablement infrastructure (training modules, assessments, tiering frameworks, resource libraries).

**Scale & run partner operations**

You will develop sophisticated CRM infrastructure and payment collection systems, and provide operational support to partners on deal lifecycle management from opportunity to close.

**Rethink partner operations with AI**

Leverage Dust as a tool to transform our partnership operations by automating meeting follow-ups, generating comprehensive account summaries, surfacing partner insights from communications, automating responses from partners and prospects, and streamlining all operational workflows.

**Build comprehensive analytics & business intelligence**

Create executive-level dashboards and reporting systems, implement advanced attribution models, and develop predictive analytics to optimize partner performance and ROI across all partnership channels.

**Build technology alliances & marketplace strategy**

Drive strategic marketplace presence across key platforms (Slack App Directory, Snowflake Marketplace, etc.), manage complex integration partnerships, and coordinate with our Acceleration team on technical alliance development.

**Design next-generation partner programs**

Research, develop, and launch innovative partnership models that leverage AI-powered workflows, create competitive differentiation, and establish Dust as a thought leader in partnership strategy within the GenAI space.

**Requirements**:

- ** 6+ years of strategic operations experience** in B2B SaaS with demonstrated success building and scaling partnership programs, preferably in high-growth environments
- ** Proven track record of program leadership** with experience managing complex, multi-stakeholder initiatives and building systems that scale from startup to enterprise
- ** Advanced CRM and automation expertise** with deep HubSpot knowledge and hands-on experience architecting sophisticated automation workflows (Zapier, Make, or similar platforms)
- ** Strategic analytical capabilities** combined with exceptional cross-functional collaboration skills to influence and align Sales, Operations, Product, and C-level stakeholders
- ** Executive communication skills** with experience presenting to leadership teams and translating complex operational strategies into clear business outcomes
- ** Preferred: Advanced technical skills** including SQL proficiency, experience with BI tools (Looker, Metabase, Tableau), and understanding of API integrations
- ** Preferred: Partnership program expertise** with hands-on experience building channel partnerships, technology alliances, or marketplace strategies at scale

**Location**:
We're prioritizing building our team with an in-person culture at our offices in Paris and San Francisco, valuing the magic that happens when talented people work closely together.

**Why Dust**:
We're not building yet another enterprise SaaS tool. We’re creating an AI OS that will fundamenta