Sr. Program Manager

il y a 2 semaines

Paris, France Clearwater Analytics Temps plein

Job Summary:
Programme Managers have a diverse range of responsibilities, including defining project scope, creating detailed implementation plans with internal, client, and third-party resources, and ensuring successful, on-time project completion. They provide regular status updates through reports and meetings, lead high-level steering committee meetings, and act as a trusted client relationship manager.

Additionally, they manage implementation budgets, actively seek opportunities for service improvements, and oversee the transition from Sales to Global Delivery before a project begins and from Global Delivery to Client Services after implementation.

**Responsibilities**:

- Create and manage detailed project plans for the assigned portfolio.
- Manage and coordinate internal CW, client, and third-party resources for project workstreams.
- Generate weekly status reports and hold weekly status meetings with clients and the project team.
- Lead steering committee meetings with C-level client decision makers and Clearwater senior management.
- Handle project commercials, including revenue recognition forecasts and unbilled bookings.
- Manage and report on resource allocation for the assigned portfolio.
- Take responsibility for project metrics such as utilization, go-live adherence, and project billing.
- Serve as a trusted client relationship manager, ensuring timely and accurate responses to client inquiries.
- Facilitate a successful transition to the steady-state servicing team.
- Demonstrate the ability to oversee multiple simultaneous implementations with mínimal oversight.

**Required Skills**:

- Financial Services Experience (Front-Back Office Technology, FinTech, Investment Accounting, Client Reporting, Insurance, Market data etc.)
- Proven experience implementing large-scale software solutions in Asset Management and/or Insurance space (multi-location settings a plus).
- Proven track record of delivering projects or workstreams for external clients.
- Ability to seek out, recommend and implement continuous service improvements within the project timeline (and future projects).
- Excellent communication skills (written, verbal, internal and client facing)
- Expert Technical skills in project management tools e.g. JIRA, Excel, Clarizen and Salesforce
- Familiarity with Software-as-a-Service (SaaS) platforms and Fintech solutions, a plus
- Excellent attention to detail and strong documentation skills.
- Strong organizational and interpersonal skills.
- Exceptional problem-solving abilities.
- Fluency in French and English

Education and Experience:
- Bachelor’s & master's in relevant field.- 9+ years of relevant project management and implementation experience working with external clients.

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