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Field Service Representative
il y a 2 semaines
Career Area:
Manufacturing & Supply Chain
**Job Description**:
**Job Description**:
Job Purpose
This position serves as a company technical and administrative representative and deals with customer service assignment including on-site preventive maintenance, engine overhaul and troubleshoot services for 3 main Oil & Gas customers of in France.
Independently determines and develops approaches to solutions to customer requirements and problems.
Nature and Scope
The FSR must have advanced knowledge of methods and experience in the maintenance of various equipment associated with primary and utility equipment for O&G.
Principal Accountabilities
Understands and complies with Solar and customer HSSE policies and procedures. Ensure the work permit system is complied with. Ensure safe site and practices. Participates by attending or conducting general safety and toolbox safety meetings and completing all required certifications and safety training including CLMS and Workday training courses. Suggests safety improvements. Act as company representative on accident investigations.
Ensure customer expectations are met or exceeded. Ensure all maintenance and commissioning activities are carried out in accordance with Solar Engineering specifications, recommendations and best practices. Provide feedback on problems encountered and how they were resolved.
Will be aware of procedures for identifying sources of information and technical advice but will be capable of independent reasoning and judgment. Maintain sufficient up-to-date product knowledge to allow repair and adjustment of mechanical, electrical, electronic and control components/process systems. Be capable of reading and using applicable drawings, ladder logic diagrams and technical manuals. Liaise with OEM’s and outside resources on resolving problems.
Must be able to proactively recognize electrical/mechanical abnormalities, and potential safety problems and take appropriate action to prevent a serious safety hazard from developing and causing damage to equipment. Maintain sufficient records to allow reasonable technical and financial choices to be made based on fact. Advise Solar and customers on issues related to warranty, logistics, engineering, project management, parts inventory, technical training and Maintenance Management systems.
Ensure accurate communications and reporting between immediate Solar management and customer representatives. Submit accurate work activity reports and non-routine reports, if necessary.
Will demonstrate the ability to use sound technical judgment for the troubleshooting of complex technical problems. Will be capable of using advanced troubleshooting techniques to ensure that the root cause of problems is identified.
Work individually and within the team on the preventive/corrective maintenance for Clients.
Will be required to assist in a technical manner with the operations and maintenance crew in any area if the workload exceeds the number of personnel available.
Demonstrate capability for a multi-disciplined approach to rotating equipment and associated balance of plant, maintenance, repair, commissioning and troubleshooting and be capable of working in a diverse team environment.
**Qualifications**:
The FSR (can be from level I to IV) will have served a recognized apprenticeship or equivalent period of training. Will possess a proven technical qualification e.g. degree, HNC/ HND, ONC, C&G, Aviation Engineer’s license, Marine Engineers Certificate and will have from 1 to 7 years experience in a related industry, and according salary range.
Higher experience/skill levels may balance lower academic qualifications, and vice versa. Experience in an Oil & Gas environment is essential, also familiarity with rotating equipment and PLC systems. This experience may be either Mechanical or Instrument/ Electrical and the FSR must be capable of a cross-disciplined approach to the job. The incumbent will have a sound understanding of Gas Turbine theory process, gas compressor theory, large generators and operational practice including control system logic and driven equipment processes in general, both upstream and downstream. The ability to program and perform troubleshooting on PLC systems is required.
The FSR will have a sound understanding of condition monitoring techniques including vibration analysis and RCM. Where regionally required, the incumbent will obtain and maintain an offshore medical and survival certificate and/or other training/certifications as needed.
Caterpillar is an Equal Opportunity Employer (EEO).
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