Delivery Experience Analyst

il y a 1 semaine

Clichy, France Amazon France Logistique SAS Temps plein

**Responsibilities include, but are not limited to**:

- Completing analysis of processes and procedures with a mind to improve the Delivery Experience and its key metrics
- Analyzing high volumes of data to understand root-causes of transportation defects
- Building and driving innovative solutions to improve the delivery experience and performance metrics
- Ensuring communication bridges are initiated and upheld between transportation teams, carriers and customer service.
- Building reports and dashboards to monitor customer experience metrics
- Identifying and challenging any negative effects on the Delivery Experience prior to new launches and improvement projects
- Proactively manage large scale impacting issues

Job summary
Amazon Customer Service is seeking a Delivery Experience - Transportation data Analyst with project management experience to help us continue to improve our delivery processes. The role is to be the Voice of Delivery Experience, analyzing the processes and understanding areas for improvement.

At Amazon, we're working to be the most customer-centric company on earth. Customer Service is at the heart of what we do. Are you interested in joining our acclaimed Amazon's Customer Service team to help shape the future of Amazon Customer Service in the FR, reporting directly to the Head of Customer Experience FR, and being involved in some of the most exciting initiatives for our employees and customers?

For this new role, we are looking for a talented Program Manager/Data analyst who can prioritize well, communicate clearly and has a consistent track record of successful project delivery including creating new processes, implementing change and managing complex projects with often conflicting requirements. Proven ability to manage, influence, and engage a broad group of stakeholders is a must. Excellent written and verbal communication skills are essential. You should be experienced in working with data to analyze root causes, implementing long term solutions, and leading teams with advanced analytical, mathematical, and quantitative capabilities.

This role is based in Paris.

Key job responsibilities

**Responsibilities include, but are not limited to**:

- Completing analysis of processes and procedures with a mind to improve the Delivery Experience and its key metrics
- Analyzing high volumes of data to understand root-causes of transportation defects
- Building and driving innovative solutions to improve the delivery experience and performance metrics
- Ensuring communication bridges are initiated and upheld between transportation teams, carriers and customer service.
- Building reports and dashboards to monitor customer experience metrics
- Identifying and challenging any negative effects on the Delivery Experience prior to new launches and improvement projects
- Proactively manage large scale impacting issues

2+ years in program/project management
Experience using scripting languages (Python, VBA)
Strong visualization skills to present complex data sets into synthesized conclusions
Proven ability to work independently in a fast-paced environment
Additional European language (Italian, German or Spanish)

  • Sr. Analyst

    il y a 24 heures

    Clichy, France Amazon EU SARL (FR) - D69 Temps plein

    PhD, or Master's degree in Statistics, Data science or Ecomonics, with several years of experience in an analytical field - Experience in a project/program management role - Ability and strong willingness to use data and system thinking to answer first time asked questions, and solve large-scale ambiguous problems. - Ability to lead and structure projects,...

  • Learning Experience Designer, Amzl Eu Aces Learning Experience Design

    il y a 2 semaines

    Clichy, France ENGINEERINGUK Temps plein

    **Learning Experience Designer, AMZL EU ACES Learning Experience Design**: **DESCRIPTION** You will be actively encouraged to think outside the box and implement new creative ideas, working with and building strong relationships with our main stakeholders and customers to design and deploy innovative, digital learning experiences for their specific needs....

  • Agile Delivery Manager Informatique Gen Ai

    il y a 1 semaine

    Clichy, France Freelance.com Temps plein

    **Poste**: Agile Delivery Manager - Gen AI **Expérience**: 4 à 10 ans **TJM d?achat max**: En fonction du profil **Localisation**: Clichy **Télétravail**: 2 jours par semaine **Deadline réponse**: ASAP **Démarrage**: 08/01/2025 **Type de contrat**: Freelance UNIQUEMENT **Langue**: Anglais courant Dans le cadre du lancement de nouveaux projets GenAI au...

  • Senior On Road Logistics Manager, Delivery Service

    il y a 3 jours

    Clichy, France Amazon France Transport SAS Temps plein

    A degree - Relevant experience communicating with and influencing a range of different stakeholders, including senior management - Relevant experience in using data or anecdotal evidence to influence business decisions - Relevant experience in managing large-scale programmes or projects Amazon's Senior On the Road (OTR) Capacity Managers play a critical...

  • Delivery Service Partners Pricing Manager, Eu Dsp

    il y a 2 semaines

    Clichy, France Amazon France Transport SAS Temps plein

    A degree. Relevant experience with programme management, demonstrating end-to-end ownership of projects and initiatives. Relevant experience with Microsoft Office and in particular Excel (eg. V-lookups & pivot tables). At Amazon, we're working to be the most customer-centric company on earth. One way we endeavor to achieve this and to delight our customers...

  • Data Analyst

    il y a 3 jours

    Clichy, France Groupe ETAM Temps plein

    Rattaché.e au responsable CRM, vous rejoindrez les équipes de Maison 123 en la qualité de Data Analyst Marque. Vous intégrerez fonctionnellement la communauté Data du Groupe, communauté transverse pilotée par le Data Office à la DSI, et travaillerez en contact quotidien avec le Data Analyste Groupe et les autres Data Analyst Marques. Votre rôle...

  • Business Integration Analyst

    il y a 6 jours

    Clichy, France AGILICIO Temps plein

    Pour l'un de client, nous sommes à la recherche d'un Data Intégration Analyst, dans le cadre de la mise en place d'une équipe intégration dédié au domaine Retail, E-commerce Vous aurez pour missions : La spécification des flux d'intégration en accord avec les principes et les standards établis La gestion des plannings et suivi des développeurs La...

  • Eu Communications Manager

    il y a 4 jours

    Clichy, France Amazon France Logistique SAS Temps plein

    English speaker and writer & to ensure a diversity of languages within our Team, we are looking for someone who is fluent in French, another European language or Arabic. - Bachelor’s degree in Communications, Marketing, or a related field - 3+ years of experience in Communications, Marketing or Program Management or related field - Highly developed and...

  • Cdd Responsable Delivery Service Si RH

    il y a 1 semaine

    Clichy, France Monoprix Temps plein

    Le département « Fonctions support » de la DSI Monoprix cherche à renforcer son équipe « RH et autres fonctions support » avec un Responsable Delivery Service SI RH. Rattaché(e) au Responsable de domaine « RH et autres fonctions support » au sein du département « Fonctions support » de la DSI de Monoprix, vous êtes garant des services rendus...

  • Delivery Partner Manager, Dsp Management

    il y a 2 semaines

    Clichy, France Amazon Temps plein

    DESCRIPTION L'équipe de Delivery Partner Manager (DPM) d'Amazon accompagne partenaires / prestataires d’Amazon Logistics dans le dernier kilomètre (« Delivery Service Partners » ou « DSP »). La/le DPM est à la fois conseiller et partenaire opérationnel des DSP en France et en Belgique. La/le DPM aidera au lancement de nouveaux partenaires, sera le...