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Product & Services Product Manager F/m
il y a 2 semaines
We are looking for our future **Products & Services Product Manager F/M**to join AXA Partners.
**Context of the Product & Services perimeter**:
- P&S perimeter covers:
- Setup phase: all the flow from contract and product creation and design to their operational implementation through Services.
- Implementation phase: all the flow from the partner’s customer identification to the data needed to select the right provider to be sent to the customer.
- The related macro-processes concerned are:
- Customer identification: integration of data and operational process by assistance agents for identifying the customer.
- Diagnosis of the customer: identifying the customer situation, if he is covered and what are the preferred services to offer the best experience.
- The related technical assets are:
- ICVC: Partner’s customer data repository.
- Computable Contract: Terms and Conditions modelling for identifying coverage.
**Your main responsibilities will be**:
- Create and drive the vision of Products & Services in line with AXA’s strategic priorities and transmit it to the P&S team, sponsors & stakeholders with enthusiasm and empathy
- Work together with sponsors and key stakeholders of P&S (Operations, UW, Legal, Commercial, Transformation & IT teams) on defining the ambition of P&S and the right KPIs to track progress towards automation, standardization, and customer satisfaction
- Lead the offer standardization stream in AXA Partners aiming at maximizing efficiency and customer satisfaction by bringing existing initiatives together and leveraging available technology
- Steer the Products & Services Global Product Owners towards the maximization of the value of their products and supporting Technological Assets (ICVC, Computable Contacts, Product Studio & the Unique Contract Repository)
- Define the P&S Team structure and investment priorities needed to meet the ambition and secure the right budget for it
- Support the Products & Services team members to develop their strengths, maximize their productivity and ultimately grow in their careers
- Develop and set up the Products & Services governance system globally and locally considering technology and tools, people and skills, processes, and projects.
- Be a partner with the Computable Contracts team in AXA GO in building products that are in line with specific AXA Partners needs and strategy and at the same time can drive transformation across the insurance industry
- Continuously explore the market for innovations that can be applied to the Products & Services value chain and develop new partnerships when relevant
**Your Profile** Technical/ Functional Knowledge, Skills and Abilities**
- High level of business acumen and internal organization knowledge (Organization, processes, teams ) and ability to formalize clearly business requirements
- Ability to understand the motivation levers for key stakeholders based on benefits to be realized
- Exceptional communication skills, both written and verbal at various levels of the organization
- Ability to navigate in highly complex environments and agility to swiftly adapt while keeping targets in sight
- Ability to clearly position accountability of Global Team members for avoiding overlapping
- Ability to simply explain to core business stakeholders progression, challenges, risks, and impacts
**Education, Professional Qualifications and Experience**
- At least 8 years’ experience and knowledge on Transformation, innovation and/or strategic program management
- At least 5 years’ experience managing teams with a high level of autonomy
- Experience working with multiple stakeholders from different backgrounds, nationalities, and levels
- Experience working within an Agile framework is a plus
- AXA Partners is committed to diversity and inclusion, on an equal basis._
- Join a company that helps protect the forests At AXA Partners, we plant a tree for every new recruit (with a permanent contract) (Learn more about the Reforest Program _here_)_
- #LI-EN_
**About AXA**
AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.
Our mission: Empower people to live a better life.
Our values: Customer First, Courage, Integrity and One AXA.
**About the Entity**
AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.
AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.
Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matt
