Sales Operartions Specialist

The Role

We are on the hunt for a Sales Back-Office Agent responsible for supporting our Sales Team with their administrative duties on existing accounts and new customers.

Your role focuses on 3 main key areas on a day-to-day basis;
- Customer and team support
- Managing customer information in CRM (Salesforce)
- Providing various Business teams with insights and reports about our customers

What You´ll Do

Team support of the sales department
- You will support our sales colleagues in the retail/bodyshop, assessor, key account, and fleet segment with any inquiries (contract duration, master data, invoices, customer creation, etc.)
- You create statistical evaluations and send them to the management team.
- You support the team in projects and organize the communication to customers, cooperation companies e.g. via serial letter.
- You check contracts, orders, registrations and make sure that they comply with our general terms and conditions.
- You plan and organize internal events.
- You process and check contracts of our key account customers and maintain them. (contract management)

Customer inquiries
- You process and check incoming orders and inquiries from our customers.
- You are available for our customers and are in contact with the account partners and cooperation companies and support them with questions and involve other departments to ensure customer satisfaction.
- You check and confirm incoming cancellations.
- You adjust master data of customers in Salesforce (CRM).
- You send access credentials to cooperation partners.

Secondary tasks / process optimization
- Due to the daily work in Salesforce (CRM) you are also interested in optimizing and shaping processes.
- You take over the operational support for projects.
- You support the accounting department by doing the preparatory bookkeeping.
- You check the travel expense requests.
- You take over the fleet management and are in close contact with our service provider.
- You check incoming invoices and create a process for them. (Preparatory accounting)
- You support our marketing department with hotel bookings, arrivals and much more.
- You support our office manager with office supplies orders. (Material procurement)

What You´ll Bring

Professional qualification
- You have completed a commercial apprenticeship, a degree or a comparable qualification.
- Ideally, you have several years of professional experience in sales.

Personal Qualification
- Strong team support and customer orientation focused on meeting customer and team expectations and requirements.
- You have a communicative and team-oriented personality.
- Passion for organization and discipline with great attention to detail you also bring to the table.
- Fluent in German, very good English skills are a must. other foreign languages (Polish) are an advantage for us.