Performance Manager

**About the Role**
- Are you passionate about building strong business relationships and driving store performance?_

As a Performance Manager, you will manage a portfolio of customers and lead performance plans to help stores reach their full potential in Tax Free Shopping.

This is a field-based role, meaning you will be constantly on the move, engaging directly with stores, mainly in the luxury segment for international brands.

You should be autonomous, enjoy building relationships, and be flexible, adapting to different stakeholders both externally and internally.

Geographical area: mainly Paris, with occasional trips to other regions.

**What You Will Do**
- **Build Connections**: Develop and nurture business relationships at the store level, becoming a trusted partner.
- **Empower Teams & Promote Excellence**: Provide training to store staff, equipping them with the knowledge needed to excel in Tax-Free Shopping.
- **Data-Driven**: Track store results, analyse underperformance, and implement performance plans for your portfolio.
- **Drive Success & Maximize Impact**: Boost business performance by optimizing Tax-Free Shopping KPIs. Dive into business statistics, present insights, and implement action plans.
- **Hit Targets**: Achieve performance goals and address any deviations.
- **Stay Connected**: Maintain regular communication with merchants to drive continuous improvement.
- **Document Success**: Keep detailed records of merchant interactions and activities in our CRM.

**Why You Will Love It**
- **Dynamic Environment**: No two days are the same in this fast-paced, field-based role.
- **Impactful Work**: Your efforts will directly contribute to the success of our merchants and the company.
- **Collaborative Team**: Join a supportive team that values your contributions and celebrates your successes.
- **Flexibility & Adaptability**: Thrive in a role that requires flexibility and the ability to adapt to various stakeholders and situations.
- **Coaching & Training Aptitude**: A genuine ability to coach and train others is essential.
- **Curious & Analytical Mindset**: A curious and analytical mindset is key to excelling in this role.

**Who You Will Collaborate With**

You will report to the Head of Key Accounts and work closely with Key Account Managers and other Performance Managers.

**Background and Skills**
- University degree is a plus
- Analytical and planning capability is a must
- 1-2 years of retail or sales experience is required
- Good communication and influencing skills
- Customer service orientation
- English and French: complete proficiency required
- Proficiency in PowerPoint and Excel
- Salesforce is a plus

**Package**
- Fixed salary (starting 33K€ to 36K€ maximum depending on the profile) + 20% yearly bonus + profit-sharing compensation
- Full-time permanent position
- Executive status with 11 RTT
- Health insurance: 70% covered by our company
- Luncheon voucher: €10 (including €4.10 employee contribution)
- 5-seater company vehicle + business expenses / meal vouchers / health insurance
- Presence in the office is essential on Monday. The employee will be in the field all week. Remote work is possible before or after appointments, or on a day without appointments

**Recruitment process**
- HR interview (Teams)
- Interview N+1 (face-to-face)

**-**N+2 interview (face-to-face)

Type d'emploi : Temps plein, CDI
Statut : Cadre

Rémunération : à partir de 33 000,00€ par an

Avantages:

- Intéressement et participation
- RTT
- Véhicule de fonction

Horaires:

- Du lundi au vendredi
- Flextime
- Période de travail de 8 Heures
- Travail en journée

Rémunération supplémentaire:

- Prime annuelle

Question(s) de présélection:

- Avez-vous eu une expérience dans le retail ?

Expérience:

- Salesforce: 3 ans (Requis)

Langue:

- Anglais (Requis)
- Français (Requis)

Lieu du poste : Déplacements fréquents