Mobile Service Technician, Paris

About Fisker Inc.

California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable vehicles. To learn more, visit
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Location: Paris, France.

**Responsibilities**:
- Perform vehicle diagnostics, first time right repairs and manual and airborne software updates at customer site.- Perform mobile service operations by ensuring proper remote diagnostics and all necessary parts are completed prior to customer visits- Interact with customers to confirm service visits, explain planned and completed service activities with associated fees, obtain work agreements, perform and document walk-around and safety inspection, provide information on required maintenance, etc.- Avoid repeat repairs and repurchases by following proper service procedures to maintain high customer satisfaction.- Promptly identify and report complex technical problems in the field.- Undertake the necessary training to maintain competence as a mobile service technician.- As required by the company, support your local service center and our third party vendors.

Basic qualifications/knowledge/experience- Five or more years in an EV service position with hands-on experience using diagnostic tools and network protocols, e.g. ECU troubleshooting on CAN/LIN/i/Body Bus, LVDS, etc.- Local training and certifications required to perform the job.- Experience in HV work, qualification for Live HV systems is a plus.- Demonstrated experience with customer interfaces, time as a service advisor in the automotive industry is a plus.- Fluency in English and French in speaking and writing, additional languages are a plus.- Excellent technical problem solving skills with customer facing experience is preferred

Additional requirements- Strong interpersonal and communication skills to establish effective working relationships.- Independent and self-starter with a sense of urgency.- Effective in managing multiple priorities, organizing workload and meeting deadlines.- Punctual and reliable.- Excellent work ethic and collaboration skills.- Eager to learn innovative technologies.- Must be willing to travel both domestically and internationally as needed.- Must be willing to work overtime and weekends as needed to meet deadlines and company goals.- Proven experience in customer contact, preferably as a service advisor in the automotive industry.- Ability to teach technical topics to colleagues.

Preferred skills/experience/competencies- Drive for results: drive for high performance, taking responsibility and working towards planning goals, overcoming obstacles, setbacks and uncertainty.- Business acumen: Contributes to company strategy and aligns strategic priorities in own area with overall organisational direction and strategic priorities.- Customer centricity: anticipates customer needs and how to meet them, by doing the right thing in the right way.- Decision-making: making informed and timely decisions, taking into account facts, objectives, constraints and risks.- Analytical thinking: gathering relevant information, identifying key issues, comparing data from different sources, drawing appropriate conclusions to arrive at appropriate solutions.- Teamwork and collaboration: facilitates cooperation by actively engaging in joint decision-making and sharing best practices.- Demonstrates a global perspective: provides an understanding of the organisation's global market position, opportunities, capabilities and competitive threats and takes into account cultural issues and geographical differences when developing plans and decisions.