UX Researcher

**Open in all locations: France, Germany, the Netherlands, and the United Kingdom**

We’re looking for a UX Researcher with a strong background in quantitative methods to help us deeply understand the people using our platform, which includes both tradespeople and homeowners, across marketplaces. In this role, you’ll design and execute research that combines behavioural and attitudinal insights to shape the way we build products and deliver value to our customers.

This is a hands-on, high-impact role at the centre of product development. You’ll work across teams to ensure user perspectives are reflected in business and design decisions, and you’ll lean into data to drive clarity and confidence in what we build next.

You’ll be part of our experienced, multidisciplinary UX team (design, research, content, and service design), collaborating closely with product, data, and engineering. Together, we strive to build simple, intuitive, and effective experiences in a space that’s complex and constantly evolving.

**What you’ll be doing**:

- Conduct **quantitative and qualitative research** to uncover user needs, behaviours, and pain points across our marketplace.
- Use surveys, segmentation studies, and behavioural data analysis to understand our users at scale.
- Collaborate with product and data teams to prioritise and execute research that aligns with product goals and roadmaps.
- Explore user data using tools like MixPanel or Looker to complement your findings and spot patterns worth investigating.
- Translate insights into clear, actionable recommendations that help teams build with empathy and evidence.
- Partner with data analysts, product/content designers and product managers to frame meaningful research questions and make data-informed decisions.
- Help evolve our research practice by sharing methods, improving tools, and encouraging a culture of curiosity and evidence.
- 3+ years of hands-on UX research experience in a product environment—or experience in a related field like market research, data analysis, or consumer insights with a strong interest in UX.
- Comfortable with a range of quantitative methods (e.g. survey design, segmentation, behavioural data analysis) and familiar with basic statistical concepts.
- Experience working with survey platforms and analytical tools; familiarity with MixPanel or similar is a strong plus.
- Proven knowledge of qualitative research methods (e.g. interviews, usability testing) and a desire to combine both qualitative and quantitative insights.
- Strong communicator who can tailor findings for different audiences and influence product direction through clear, compelling insights.
- Proactive, curious, and collaborative—you enjoy digging into problems and working with others to solve them.
- Fluency in English; Dutch or German is a strong plus, French is a nice-to-have.

**Why you’ll enjoy working at the Instapro Group**:
**You can make an Impact.**Joining Instapro Group is an opportunity to help crack the code in one of the last big industries to become digital-first. We’re leaders in our markets, yet small enough for everyone to make a real difference.

**We care**. We don’t believe in one size fits all. Whether it’s flexibility in your working hours, your location, or opportunities to advance and grow, you’ll find a supportive and open culture designed to help our team members thrive.

These are the benefits you'll enjoy:

- Highly competitive salary package
- Hybrid work environment
- Hybrid allowance/benefit
- Temporary work from abroad policy
- Mental health support
- Regular team and social events
- Further benefits depending on location
- Referral bonus

These are the values that guide everything we do:

- ** We put integrity first**. We are authentic, transparent and respectful.
- ** We are all stewards.**We are stewards of the company on behalf of all stakeholders.
- ** We follow the evidence.**We are objective, evidence-based and pragmatic in our decision-making.
- ** We never stop learning.** We are open-minded and curious.
- ** We win together.** We collaborate and earn trust with our colleagues.
- ** We are inclusive.** We are committed to building a diverse and inclusive company.

Read our values in full here