Juior Technical Support Engineer

il y a 3 jours


Grand Est, France Multilogin Software Temps plein

As a Junior Technical Support Specialist at Multilogin, you're not just troubleshooting; you're a critical part of our company’s commitment to exceptional service. Your role goes beyond answering queries - you're a tech-savvy problem solver who will collaborate with teams across the company to deliver outstanding support.

**Responsibilities**:

- Collaborate with cross-functional teams to troubleshoot complex problems and identify solutions and workarounds that improve customer experience
- Consistently document troubleshooting steps and solutions to complex issues to build a comprehensive knowledge base
- Follow and contribute to the development of support processes and guidelines
- Collaborate closely with the Sales team in managing renewals
- Share insights and feedback to improve the product and service and contribute to long-term solutions

**Requirements**:

- ** 1+ years of experience in a technical support role**:

- **Excellent spoken and written communication skill in English AND Russian**:

- Flexible in working hours. Being able to work in daily, evening, and weekend shifts (no midnight shifts in EU time zone)
- Strong empathy skills
- **Knowledge of SQL queries and Python**:

- Nice to have: knowledge of Selenium or Puppeteer for automation.



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