Unescore Programme Management Office Lead

OVERVIEW
**Parent Sector**: Bureau for Digital Business Solutions (DBS)
**Duty Station**: Paris
**Job Family**: Computer Sciences / Information Technologies
**Type of contract**: Non Staff
**Duration of contract**: From 7 to 11 months
**Application Deadline (Midnight Paris Time)**: 16-DEC-2024
**UNESCO Core Values**: Commitment to the Organization, Integrity, Respect for Diversity, Professionalism
OVERVIEW OF THE FUNCTIONS OF THE POST
The UNESCORE program is one of the cornerstones of digital transformation initiatives. Its objective is to streamline core work processes for speed, efficiencies, and results; standardize data and knowledge management for improved capture, reporting, analytics, institutional memory, and transparency and strengthen accountability at all levels of the Organization.
UNESCORE addresses revamping of programme and project management, ensuring end-to-end coverage of processes fully digitally supported with a harmonized and streamlined approach with enhanced reporting capabilities. It also addresses improvements to recently built modernized platforms to support UNESCO’s C/5 Planning and Programme Implementation. The technologies used are Salesforce Amp-Impact, SAP, Microsoft Azure and Drupal.
The goal of Core Manager is to support Implementation of C/5 and therefore programme management, reporting and monitoring of UNESCO projects at large both for financial and programmatic elements. Core Planner is developed to support the C/5 biennial financial and programmatic planning of UNESCO. Core Planner was launched in December 2022 and Core Manager was launched in December 2023.
A savvy and senior program management lead is sought to coordinate and organize the various tasks of the Programme and ensure the right level of stakeholder management.
Long Description
In the course of 2025, ongoing improvements to UNESCORE will be delivered both on the reporting and the functionality aspect. Phasing out of the incumbent CRM system is also part of the roadmap. Following the critical launches, stakeholder follow-up becomes more important and there is a need to improve proactivity levels. Strengthening the structure, improvements to the delivery, enhancements to support model and stakeholder engagement are part of activities planned for 2025.
Internal business stakeholder audiences are segmented into multiple categories. Overall there are central units (not exhaustive list but key groups are: financial and strategic planning, human resources, external relations department, participation programme and evaluation and monitoring), Major Programmes (Sector), Field Offices and Institutes.
The person is expected to provide services to enhance programme management in order to give 360 visibility of all internal team activities, overall planning of various workstreams, stakeholder follow-up actions, tasks and communication as well as change management oversight for improved user adoption. The consultant is expected to increase the maturity of the stakeholder management, expectation management, ensuring timeliness to their requests coordinating the relevant activities with technical and functional teams that are internal and external.
In addition, prior Salesforce expertise and knowledge is sought to support the above tasks with very good understanding of UN context, implementation of Salesforce platform in such environments, knowing that there are external partners already engaged for the implementation of the platform.
Long Description Long Description COMPETENCIES (Core / Managerial) Accountability (C) Communication (C) Innovation (C) Knowledge sharing and continuous improvement (C) Planning and organizing (C) Results focus (C) Teamwork (C) Professionalism (C) - For detailed information, please consult the UNESCO Competency Framework.
REQUIRED QUALIFICATIONS
Education
Advanced university degree or experience equivalent in Business Management, Information Technology, Computer Science or relevant field.
Demonstrated experience using JIRA as planning, prioritization and quality control tool.
Demonstrated experience in using Microsoft SharePoint to organize collaborative and communication workspace per customer needs.
Proven experience in assignments.

**Skills**:Good understanding of Salesforce platform and Information Architecture.
Curious or familiar with visualization of user journeys.
Strong communication skills and demonstrated experience in organizing and optimizing information.
Excellent written and verbal communication skills in English and French.
Tech savvy with proficient computer skills, including Word, Excel, Power Query and SharePoint.
General Knowledge on Business processes, Controls & Risks to understand the data is desirable.
Strong analytical skills and reporting capabilities.
A high level of individual responsibility, commitment and initiative.
Responds flexibly to changes and develop alternate plans to achieve objectives.
Motivated by learning, taking challenges and improving processes.