Front Desk Agent

**Company Description**
A place to find balance through art, nature, and the time-honored traditions of French country living, Auberge’s newest European escape, Domaine des Etangs, is a magnificent 13th-Century stone French Château set on 2,500 forested acres (1,000 hectares).

Built more than 700 years ago by the knights of Chasteignier de la Roche-Posay, this storybook castle is an idyllic retreat steeped in serenity and devoted to l’art de vivre past and present. Resting amid the tranquil ponds that gave it its name, Domaine des Etangs and its picturesque farmhouse cottages overlook rolling hills and verdant meadows in which the finest Limousin cattle graze. Food is picked from the gardens, and art is as integral as nature in instilling the sense of equilibrium symbolized by the Domaine’s dragonfly emblem.

Join our team as a Front Desk Agent, where you'll be the friendly face and welcoming voice that sets the tone for our guests' stay. As the first point of contact, your impeccable customer service skills and attention to detail will create a memorable and positive experience, ensuring our guests feel valued from check-in to check-out.
- Greet guests upon arrival, facilitate smooth check-in/check-out processes, and provide information about hotel services, amenities, and policies.
- Handle room reservations, confirm guest details, assign rooms, and communicate any special requests or accommodations to relevant departments.
- Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally, creating a positive and welcoming atmosphere.
- Process payments, verify payment information, and handle financial transactions accurately, including cash handling and coordinating with the accounting department.
- Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests.

**Qualifications**
- 1 year in a similar role
- Strong interpersonal and communication skills
- Ability to handle multiple tasks efficiently
- Familiarity with hotel management systems and basic computer skill

**Additional Information