Guest Experience Ambassador

il y a 1 semaine

Costa, France Mandarin Oriental Hotel Group Temps plein

**Mandarin Oriental Hotel Group**

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

**Mandarin Oriental, Costa Navarino**

Located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport.

The beachfront resort is part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

**Scope of Position**:
The Guest Experience Ambassador is responsible for creating a friendly, welcoming environment while consistently providing exceptional services to all guests and completes other responsibilities that will enhance the guest’s experience.

**Duties & Responsibilities**:

- Greets guests upon arrival and makes them feel welcome.
- Gathers and maintains the requisite equipment for each occasion.
- Helps guests by providing general information about the facilities, restrooms, seating areas, etc.
- Maintains a positive, friendly demeanour always.
- Utilizes tablets and briefing reports to endure proper communication with guests and supervisor.
- Makes courtesy calls to guests, Observes guests and anticipates guest needs.
- Assists in directing guests, answering questions, and relaying messages to the Guest Experience Assistant Manager in case of not knowing how to support the guest’s needs.
- Carries out proper hand-over to other shifts handling the guest, ensuring the guest preferences are always followed through.

**Qualifications / Experience**:

- EU Passport or valid Residence Permit is mandatory in order to work in Greece.
- Minimum of 1 year experience in a similar position in a luxury hotel/resort.
- Degree in Hospitality Management will be considered as a plus.
- Fluency in English. Greek or any other additional language will be considered as a plus.
- Strong overall computer literacy, not limited to MS Office.
- Prior experience in opening a luxury hotel environment will be taken into consideration.
- Availability to work in rolling shifts, as well as on weekends and bank holidays.

**Benefits**:
We offer exciting benefits including and not limited to:

- Accommodation provided.
- Medical Private Insurance for all Colleagues.
- Free meals at Colleagues' Dining.
- Laundry of uniforms.
- Colleague recognition and reward program.
- Learning & Development Program.
- Colleague Social events and Wellness programs.
- Workplace Support line that covers all pillars of wellness for colleagues.
- Various discounts provided within the Resort and in the nearby area.
- Task force Opportunities across the Group of Mandarin Oriental.

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