Support Engineer

il y a 2 jours


Cergy, France 2CSI Temps plein

Support Engineer (H/F)
- Cergy

Reference number: ENG-CER-EH-IngSupp

Comarch France, a subsidiary of the Comarch group, has been supporting companies in France in their digital transformation since 2005 and participates in the creation of opportunities through the development of innovative and meaningful technologies in 3 main areas:

- Retail: through Unified Commerce, POS, Back office and shop mobility solutions, e-commerce, Loyalty, Gamification, Business Intelligence,...
- Health, in particular in the field of telemedicine: connected objects, remote monitoring, teleconsultation, electronic patient files, etc.
- Trade & Industry: with ERP and Electronic Data Interchange solutions.

Comarch France also offers hosting solutions.
- YOUR MISSION

Under the responsibility of the Team Manager, you will be part of a team in charge of the support of our customers' projects in RUN mode on our SanoPSAD solution.

After an initial training period on our software, your missions will be the following:

- Qualification of incoming tickets;
- Take charge of level 1 and 2 support issues;
- Escalation of incidents to level 3;
- Be responsible for the follow-up and resolution of tickets;
- Follow up incidents with customers;
- Define/maintain operational/support documents.
- YOUR PROFILE
- You have a 3-year degree with a specialisation in IT;
- You have a first experience in a support function;
- You are recognised for your listening skills, your interpersonal skills and your sense of service;
- You have used bug tracking tools (Mantis, Testlink, Bugzilla, Jira...);
- You know and like working in a team in an international context;
- Very good level of English.
- WE OFFER
- An excellent working atmosphere;
- Dynamic teams;
- Access to the latest technology;
- Possibility to work up to 3 days a week from home.


  • Préparateur de Commandes

    il y a 7 jours


    Cergy, France Dachser France Temps plein

    **Informations générales**: **Entité de rattachement **:Move the World, Move Your Future. « Créer ensemble, la logistique et le transport de demain grâce à l'expertise, l'innovation et l'engagement de chacun ». C'est notre ambition, et pourquoi pas la vôtre ? Aucune activité ne connaît un essor aussi rapide que celle du Transport et de la...

  • Project Lead Engineer

    il y a 1 semaine


    Cergy-Pontoise, France ABB Temps plein

    **Project Lead Engineer - Mechanics M/F/d**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Junior Combat Designe

    il y a 4 jours


    Cergy, France Virtuos France Temps plein

    Cergy (95) Position Duties **Responsibilities**: - Absorb the creative vision and pillars of the game. - Design gameplay on paper, in a succinct and easy to understand format, in line with the game's vision. - From the paper design, prototype, implement and iterate the whole flow of combat. - Collaborate with System Designers to ensure combat economy...

  • Junior 3D Animator

    il y a 2 jours


    Cergy, France Virtuos France Temps plein

    Permanent contract Cergy (95) Position Duties For our next cross-platform PC and console productions, AAA game making, action adventure game, game under License, we are currently looking for a 3D animator to strengthen our creative team and work in collaboration with the main animator, the programmers and designers on the various animations of the main...

  • Workshop & Repairs Technician

    il y a 2 semaines


    Cergy, France ABB Temps plein

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This role sits within ABB's Robotics business, a...

  • Lead Animator

    il y a 5 jours


    Cergy, Île-de-France Virtuos France Temps plein

    Reporting to theAnimation Director, theLead Animatorhelps bring the project's animation vision to life. You'll guide the animation team in translating the director's creative intent into high-quality, responsive gameplay animations, ensuring consistency, technical excellence, and timely delivery across the...


  • Cergy, France Autoliv France Temps plein

    Autoliv's primary goal is to Save More Lives. Our products never get a second chance. This is why we can never compromise on quality. We are working to increase vehicle safety by developing seatbelts, airbags and steering wheels and you can be part of our team as Application Interface. In charge of accompanying application projects, as interface between the...


  • Cergy, Île-de-France ABB Temps plein

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This role sits within ABB's Robotics business, a...


  • Cergy, France Valeo Temps plein

    ****Rejoignez nos équipes engagées pour une mobilité plus verte !****Au cœur de l’électrification, Valeo développe les dernières innovations et les meilleures technologies contribuant à la mobilité de demain. **La** **Division Valeo Power du Groupe**réunit l’expertise en systèmes de gestion thermique et en systèmes de propulsion, réduisant...


  • Cergy, France Groupe LT Temps plein

    Membre du Groupe LT, l’un des leaders nationaux dans la location de matériel, Rapid’Signal apporte une approche globale aux besoins de chantier et de transport. Groupe LT propose un ensemble de services en intégrant le conseil, les moyens humains et techniques nécessaires pour assurer la satisfaction de ses clients. Groupe LT, c’est plus de 350...