Middle Office Officer

About LCH

LCH (originally London Clearing House) is the London Stock Exchange Group clearing house that serves major international exchanges, as well as a range of OTC markets. Based in London and Paris, LCH offer clearing services for a diverse range of asset classes, including Equities, Fixed Income, FX, Rates, credit default swaps (CDS), options on CDS, repos and fixed income, commodities, cash equities, and equity derivatives.

Role

This is a trainee role starting 2025 in RepoClear SA Operations Department to support members’ onboarding.

The RepoClear Operations department within the LCH SA Operations department is looking for an apprentice based in Paris. The intern will be fully integrated in the team and will work closely with Client Service team and clients. The intern missions will include:

- Clients’ Onboarding
- Plans the onboarding phases and supports client during its onboarding
- Ensures the eligibility of the clearing member concerned in collaboration with the Membership team of LCH SA
- Leads client setup in the clearing system
- Prepares testing packs for member according to its requirements (new prospect, market extension, migration ) and produces testing reports
- Supervises incidents with internal and external partners
- Monitors the first days of launch of the clients and verifies the accurate implementation
- Replies to any request and participates to onboarding meeting with account managers
- Projects and Initiatives implementation for members / Testing platform Run
- Supports clients during the testing phases
- Prepares the clearing platform before any testing
- Runs the testing platform daily to ensure a same level of service than the production platform
- Handles and reports any issue raised by members
- Is aware of any new initiative and project
- Reporting and organisation
- Works closely with client service and change team
- Reports any concern to their direct managers
- Supports the production team for any client concern and notifies it of onboarding and member setup changes
- Is a contact person of RepoClear SA Operations for accounts managers
- Ensures the quality of members claims handling in compliance with the company
- Defines any emergency plan when required
- Maintain Salesforce and critical metrics around client servicing by Operations

Master’s student with a background in Finance preferred. Good analytical and communication skills. Fluency in English required.

Like all the jobs related to client oriented, the Operations client service officer requires several qualities. He is required to exchange with his clients and advise them taking into consideration their needs. You must be versatile to carry out the various tasks entrusted to him.

The key qualities required are:

- To have a sense of listening
- To have a good relationship
- To be empathic in identifying the needs of each client
- To be rigorous and detail oriented
- To be able to take on challenges to achieve specific goals and multitasks
- To be able to advise and negotiate with clients
- To withstand pressure and manage sometimes stressing relationships.

Duration: 4 months

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Pleas