Global Investigation Leader 2
il y a 1 semaine
bioMérieux S.A. Global Investigation Leader 2 Within the "Industry Manual Microbiology Investigation Unit" of the Global Industry Customer Service (GiCS), we are looking for an Application Specialist - Investigation Leader. **What will be your responsibilities ?** You are responsible of the Complaint Handling Process. It includes also the management, the coordination and the accountability of the end to end investigation process. This role will provide an effective level of support (troubleshooting, answers to questions) to subsidiaries and distributors in order to ensure the customer’s complete satisfaction. **Your missions**: - Drive complex situations and provide efficient technical support to subsidiaries and distributors on different microbiology ranges (culture media, API, Bioball, third party products) intended for Health and Personnal Care customers. - Be responsible and lead the investigations of concerned range of products - Lead meetings related to complaints/investigations, and work closely with other experts departments (R&D, Manufacturing Site, Quality Assurance ). - Provide strong leadership in tracking the status of investigations, escalate concerns to management in a timely manner and propose actions plan for resolution. - Have a key role in preparation and during audits - Coach subsidiaries/distributors on support desks activities and troubleshooting. - Develop the support tools for subs and distributors to use in the support of customers (troubleshooting, guides, FAQ) - Provide feedback on product/service issues to R&D, manufacturing and the PMO team, to help with continuous improvement of our products - Perform complaint trend analysis and be the Voice of Customer for other departments. Have an overview of the main products issues inside the team. **Who are you ?** - Bachelor or equivalent in field of expertise related to microbiology and at least 3 years’ experience in industrial microbiology. - Knowledge of the Health and Personnal Care market will be a plus. - Knowledge in laboratories practices and in bioMérieux industry products, in particular those related to manual microbiology. - You are recognized for your leadership, and your ability to convince and gain buy-in. - Good communication skills, good team spirit, analysis and synthesis, ability to work autonomously - Committed to customer and to service with a sense of urgency and accountability. - Fluent English
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Global Application Investigation Leader
il y a 1 semaine
Craponne, France bioMérieux Temps plein**Global Application Investigation Leader - All Genders**: Location: CRAPONNE, France Position Type: Unfixed Term Job Function: Customer Service bioMérieux S.A. Global Application Investigation Leader - All Genders **bioMerieux has a position open for a Global Application Investigation Leader to be based in Craponne, France.** Within the Global Industry...
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Global Segment Manager Pharma
il y a 1 semaine
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Global Cs Specialist
il y a 6 jours
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Technical Support Specialist
il y a 1 semaine
Craponne, France bioMérieux Temps plein**Technical Support Specialist (Life Science Application Specialist) - All Genders**: Location: CRAPONNE, France Position Type: Unfixed Term Job Function: Customer Service A family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For almost 60 years and across the world, we have imagined and developed...
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Global Solution Manager for Immunoassays
il y a 1 semaine
Craponne, France bioMérieux sa Temps pleinA family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For almost 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large...
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il y a 6 jours
Craponne, France bioMérieux Temps pleinA family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...
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il y a 2 semaines
Craponne, France bioMérieux sa Temps pleinA family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...
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Is - Test Practice Leader (H/F)/nb)
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il y a 2 semaines
Craponne, France bioMérieux sa Temps pleinA family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For almost 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large...
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Global Product Manager Strategic Marketing
il y a 2 semaines
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