Customer Success Manager

**Company Description**
Dailymotion is more than a video platform; it’s a visual conversation in motion, based on a unique algorithm designed to broaden users’ horizons. Dailymotion brings nuance to the debates that animate young people and puts listening, discovery, and kindness back at the heart of interactions to help build a better and safer Internet.

Dailymotion is also “Dailymotion Pro,” a video hosting and broadcasting solution for professionals in all industries, and “Dailymotion Advertising,” a powerful, proprietary video advertising stack offering a high-quality, secure environment for brands.
Our team is made up of 400 people in France, New York, and Singapore, all united by the same ambition: to visibly shake up the global video platform ecosystem.

As a Customer Success Manager at Dailymotion, you work closely with our Dailymotion Pro customers and provide them with a structured onboarding experience, guide them through the platform, and ensure their video strategy is effectively implemented and successful.

By fostering strong relationships and providing expert guidance, you will map out customer key business objectives, audit platform usage, identify opportunities and create action plans to fulfill clients’ needs.

Also, you will coordinate different teams and resources (Support, Sales, Engineering ) to organize the different onboarding steps and address the customer requirements.
- Onboarding & Customer Guidance - Lead structured onboarding sessions, ensuring customers understand how to use our platform effectively.
- Customer Relationship Management - Reassure and support new customers, ensuring they feel valued and have a clear point of contact.
- Client retention - Limit churn by identifying customers at risk and implementing corrective actions.
- Technical Understanding & Problem Solving - Understand the technical aspects of our platform to guide customers effectively, escalating issues when needed.
- Project Coordination - Manage multiple customer onboarding processes simultaneously, collaborating with technical, sales, and support teams.
- Customer Engagement & Success - Monitor usage, proactively identify challenges, and provide solutions to optimize their experience.
- Continuous Improvement - Gather customer feedback and collaborate with internal teams to improve documentation, onboarding processes, and product usability.

**Qualifications**
- Languages - You’re fluent in both English and French, confident in both written and spoken communication.
- Customer-Focused - You know how to onboard, reassure, and guide customers in a structured and engaging way.
- Tech-Savvy - You can grasp technical concepts and explain them clearly to non-technical users.
- Efficient - You constantly seek new ideas and workflows to streamline your tasks, allowing you to focus on high-impact priorities.
- Proactive & Curious - You ask the right questions, dig deeper, and anticipate customer needs and challenges before they arise.
- Problem-Solver - You remain calm and resourceful, always looking for solutions.
- Team Player - You work well with different teams (technical, sales, support) and align efforts to ensure a great customer experience.
- Organized - You have solid project management skills and can handle multiple customers at different stages of onboarding.

**Additional Information**
Dailymotion is proud to be an equal employment opportunity and affirmative action employer. We value inclusion and we want you to help us thrive for a more diverse community.
All our job offers are open to people with disabilities or impairments, and we actively encourage everyone to apply. If you have any accessibility needs or require any accommodations for the hiring process, please let us know in advance so that we can make any necessary arrangements.

Location: Issy-les-Moulineaux, France
Type of contract: Permanent
Start Date**:ASAP**

Hybrid Work Framework (4 types of remote work, depending especially on the needs of your position) : Full office/Flex office (1 to 2 days remote)/Flex remote (1 to 2 days at the office)/Full remote, ability to work 3 months abroad)

Saving Plan Canal +

Paternity leave or Coparental leave extended

️ Living Employee Culture (Events/Trainings/Parties/All hands, )

Career development support (training/internal mobility/compensation cycle/360 feedback review)

High-end Health Insurance and Personal Services Vouchers (CESU)
- ️ Paid Time off - RTT and Saving time plan (CET)

Meal Vouchers - Public Transport and Bike refund

European Economic and Social Committee (sport membership/cinemas vouchers/gift vouchers/discount)
- Fitness Subscription thanks to our partnership with Gymlib