Transition Manager

**The role** 

Proservartner is an international consulting firm. For over a decade we have optimised process centricity and technology enablement to create a happier, more productive workforce for tomorrow.

We are a fast growing and agile business, headquartered in the United Kingdom but with a footprint throughout Europe. Proservartner create cost efficiencies, standardise, and optimise processes and enable agile back-office functions that deliver competitive advantage.

Proservartner people are recognised for their ability to move at pace and change course where needed.
Our Team is made up of people who love to see things improve, we build great relationships with our clients and deliver results.

**The person** 

We are seeking a highly skilled and motivated Transition Manager to join our dynamic team on the customer side. As a Transition Manager, you will play a crucial role in overseeing and facilitating the seamless transfer of services, processes, and responsibilities from one entity to another. Your primary focus will be on ensuring a smooth transition for our customers, maintaining strong communication channels, and managing the overall change process effectively.

**Key Competencies ** 
- Project Planning and Coordination
- Develop and execute comprehensive transition plans in collaboration with internal teams and external stakeholders.
- Coordinate all aspects of the transition, including timelines, resources, and milestones.
- Anticipate potential challenges and proactively address them to ensure a successful transition.
- Stakeholder Communication
- Serve as the main point of contact for customers throughout the transition process.
- Communicate effectively with internal and external stakeholders to manage expectations and provide regular updates.
- Address concerns and queries from customers promptly and professionally.
- Risk Management
- Identify potential risks and develop mitigation strategies.
- Monitor and assess the impact of changes on customer operations, ensuring mínimal disruption.
- Implement contingency plans to address unforeseen challenges.
- Documentation and Reporting
- Maintain accurate and detailed documentation of the transition process.
- Generate regular reports for internal and external stakeholders, highlighting progress and key performance indicators.
- Conduct post-transition reviews to gather feedback and identify areas for improvement.
- Collaboration with Cross-functional Teams
- Work closely with various internal teams, including operations, IT, and project management, to ensure a coordinated and cohesive transition.
- Provide input and insights to optimize processes and enhance the overall customer experience.
- Quality Assurance
- Implement quality assurance measures to guarantee that the transition meets predefined standards and customer expectations.
- Conduct audits and assessments to evaluate the effectiveness of the transition process.

**Qualifications**
- Bachelor's degree in business, project management, or a related field.
- Proven experience as a Transition Manager or in a similar role, preferably in a customer-facing environment.
- Strong project management skills with a focus on planning, execution, and problem-solving.
- Excellent communication and interpersonal skills.
- Ability to build and maintain positive relationships with customers and internal teams.
- Familiarity with change management principles and methodologies.
- Detail-oriented with a commitment to quality and customer satisfaction.

Type d'emploi : Temps plein, CDI

Rémunération : 3 468,00€ à 4 340,00€ par jour

Expérience:

- Transition: 3 ans (Optionnel)

Lieu du poste : En présentiel