Project Manager

We are seeking a dynamic Project Manager to join our Dispute Resolution Services department and lead projects that drive our operational excellence and optimise our dispute resolution digital ecosystem.

As the institutional representative of over 45 million businesses in more than 170 countries, the International Chamber of Commerce operates with a core mission to “make business work for everyone, every day, everywhere”.

We act as the primary voice of the real economy in a range of intergovernmental organisations - from the World Trade Organization to the UN climate process - championing the needs of local business in global decision making.

The convening power of our global network enables us to set rules and standards that facilitate over $17 trillion dollars in trade each year - as well as providing tailored products and digital services that directly address the real challenges faced by businesses operating internationally.

We also provide the world’s premier private global dispute resolution services, leveraging ICC’s unique independence, integrity and expertise.

We are seeking a dynamic **Project Manager** to join our Dispute Resolution Services (DRS) department and lead projects that drive our operational excellence and optimise our dispute resolution digital ecosystem.

**The role**

Reporting to the DRS Digital Programme Manager, you will be responsible for:

- Managing DRS projects and workstreams, working in close coordination with the DRS Digital Programme Manager and the DRS Office of the Secretary General;
- Collaborating with internal stakeholders and coordinating project deliverables;
- Monitor project health, timelines, and task assignment using dedicated tools, including MS Projects;
- Scheduling, preparing, moderating and documenting project-specific meetings, as well as any additional ad hoc meetings needed;
- Managing and monitoring technical project implementation backlog using Azure DevOps;
- Maintaining relationships with external vendors and service providers;
- Developing and tracking key performance indicators to assess project effectiveness and operational performance;
- Identifying potential risks and implementing mitigation strategies to ensure successful project outcomes;
- Analysing current business processes, creating detailed process maps, and identifying areas for improvement.

**Your profile**
- Hold a university degree in project management, business administration, or a related field;
- Have gained first-hand experience in project management, preferably within an international organisation, strategy consultancy, or similar environment;
- Are proficient in project management tools (MS Project, Visio, Azure DevOps is a plus). Project Management/Lean 6 Sigma certifications are highly desirable.
- Are able to manage multiple projects simultaneously with strong organisational and time-management skills;
- Are able to work effectively in a diverse, multicultural environment;
- Possess excellent analytical and problem-solving abilities with keen attention to detail;
- Can demonstrate excellent organisational, interpersonal, and presentation skills;
- Are curious and autonomous;
- Are proficient in English with exceptional oral and written communication skills. French is an asset.

**Terms and conditions**

**Estimated start date**:As soon as possible

**Department**:ICC Dispute Resolution Services

**Location**: ICC International Headquarters, Paris

**Contract type and duration**:Permanent contract (CDI), full time
- Your CV (two pages maximum);
- A one-page cover letter highlighting your skills, motivation and experience relevant for the position.
- At ICC, we make business work for everyone, every day, everywhere._
- And when we say “everyone”, we mean it._We celebrate the diversity of our people and strive to inspire acceptance, cultivate a culture where difference matters, inclusion is essential and equality of opportunity is for everyone._