Claims Recovery Technician

Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
Get to know the business
General Insurance is a leading provider of insurance products and services for commercial
and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through
a diversified, multichannel distribution network.
**About the role**: Claims Recovery Technician
**What you need to know**:
Under moderate supervision, identifies and pursues opportunities for recovery/subrogation/salvage at multiple Lines of Business and Products to maximize amounts received from third parties who are responsible or share liability for damages paid to claimants by AIG. Typical responsibilities include but are not limited to the following:
**Monitor the financial process**: timely registration of recovery on the file (collaboration between AR and Claims Ops Accenture team)
Pro-active approach to identify recovery opportunities.
Review assigned claim files to determine if recovery is feasible by investigating and evaluating liability issues according to a Best Practice/Procedural guidelines.
Correspond with appropriate parties (experts, attorney’s, claims professionals) in accordance with established procedures regarding claim information, notice/demand of payment and related issues.
Prepare activity reports on files over settlement authority.
Forecasts potential recoveries and update the recoverable amount as needed.
Provides customer service assistance to outside organizations and AIG Claim Operation management.
Prepares for and attends mediations or pretrial sessions.
Establishing and maintaining professional working relationships with insured’s, claimants, witnesses, lawyers, corporate employees
Develop and maintain good relationships with internal clients
Accurately identify and record all financial impact for cases worked in the case management system
Awareness of, and adherence to, GDPR regulations and local laws regarding techniques used for information gathering in countries where operating
Completing targeted claims reviews for all lines of business within AIG as assigned. This includes analysis, documentation of results and suggestions for improvement
Support leadership team and stakeholder on result reporting
**What we’re looking for**:
3+ years of experience in either first party and third-party claims subrogation or liability claims handling
Demonstrated insurance recovery experience or ten years of general Recovery related experience essential.
Strong organizational skills and attention to detail
Excellent verbal and written communication skills in French and English
Strong analytical decision making, problem solving and communications (oral and written) skills
Advanced knowledge of civil justice systems
Ability to organize data and write case investigative reports
Ability to alter workflow to create and pursue leads that would support a recovery case
Agility to work in tight timelines when necessary
Advanced working knowledge in specialty of insurance a plus
LI-AIG
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age