Customer Success Manager Emea, Managed Ev Charging

il y a 4 jours

Paris, France Siemens Temps plein

**Knowledge for the world of tomorrow.**

We develop networks that supply our cities with light and heat thoughtfully, and we know our way around automation and digitalization in the process and manufacturing industries. For these and many other future projects, we need inquisitive problem solvers who bring skills, creativity, and dedication to the table. People like you Expert researchers who passionately broaden horizons, true specialists, and no-nonsense minds who like to get to the bottom of things. In short, help us solve the most exciting challenges and put into practice what really matters. We’ll give you the opportunity to really make a difference. So what are you waiting for? Take your next career step with us.

**What part will you play?**
- Acts as primary interface to managed charging customers in the after-sales phase
- Ensures highest customer satisfaction throughout the engagement
- Drives upselling opportunities to grow ARR (annual recurring revenue) and successfully renew the service for each account
- Provides structured reports on customer health, satisfaction and ARR pipeline
- Handles the cadence of customer communication including onboarding, training, and quarterly & executive business reviews
- Deeply understands the customer’s business case for managed charging and ensures that Siemens delivers against the business case
- Advocates for customer needs within the internal organization, including project management, service operations and product R&D
- Coordinates regional customer engagement / user forums to drive dedication and value
- Strong ability to drive action and follow-through in both customer and internal organization
- Participates in product development feedback loop to ensure product evolves to meet customer needs

**What you need to make real what matters.**
- Several years as individual contributor in Customer Success or Services Sales role
- Consistent track record of handling multiple accounts, growing funnel and ARR
- Experience with Customer Success software e.g., Gainsight an asset
- Domain expertise in electricity sector, EV charging infrastructure and/or commercial fleet management is highly valued
- People management experience is an asset
- Proficient spoken & written English skills; German, French, Spanish are a plus
- Masters Degree in business or other relevant field
- Willingness to travel in Europe up to 50%

What we offer.- 2 to 3 days of mobile working per week as a global standard
- Attractive remuneration package
- Development opportunities for both personal and professional growth
- 30 leave days and a variety of flexible working models that allow time off for yourself and your family
- Share matching programs to become a shareholder of Siemens AG
- Find more benefits here
- Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences._

**Make your mark in our exciting world at Siemens.**

***:

- if you would like to find out more about jobs & careers at Siemens.

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