Account Manager Apprentice

**About**:
Swan is Europe’s embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand.Swan processes over €1.5 billion in monthly transactions for more than 150 companies—like Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR).

**Our mission**

**Banking belongs in business software**

Many software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They’re on a mission to become the central hub for managing every aspect of business life.

It’s a missed opportunity. Business software shouldn’t just record financial activity — it should run it.

**To learn more about us**:About Swan** ;**Our story**.**

**Job description**:
Swan is seeking an Account Management apprentice to join our team. You will help grow our business by ensuring customer satisfaction, growth, and success.

Supporting the account management team, you'll resolve customer requests (NB: we call them 'partners' at Swan), nurture relationships, understand their priorities, and help them launch new features.

While we're expanding across Europe with local presence in multiple countries, this position will be based in Paris.

**Your mission**
Your primary mission is to ensure the success of our partners with Swan by:

- Accelerating time-to-revenue during the onboarding phase
- Ensuring a high level of satisfaction and avoiding churn
- Managing business discussions around features opportunities

**Main tasks**

- Be an escalation point contact for our support team about partner management and develop topics
- Maintain excellent partner relationships through the ticketing system and ad-hoc meetings
- Monitor and manage partner satisfaction through Health Score, CSAT, and other metrics
- Support the launch of features on existing projects with partners
- Improve our knowledge base, request handling processes, FAQs, and guides
- Work cross-functionally across the organization to shape Swan's solutions to meet partner needs

**Your team**
Within our Account Management team, you will be part of our Operations department and work closely with Integration Specialists, Compliance, Account Executives and Support to ensure the success and growth of our partners.

**Preferred experience**:
**You’re a great match if**:

- You are looking for a 1-year or 2-year apprenticeship to thrive in a dynamic and fast-paced environment.
- You already have initial experience in customer support or account management, ideally in a start-up/scale-up or another fast-paced work environment.
- You are rigorous and attentive to detail.
- You are passionate about customer success and building relationships.
- You have organizational skills and a problem-solving mindset, allowing you to handle multiple tasks effectively.
- You can understand and articulate technical concepts, translating them into business
- or industry-relevant language.
- You have excellent working abilities in French and English. Another language is a plus. We have international customers.
- Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying
- Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief._
- When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area._

**About Swan**:
**Perks of being a Swanee**:

- **Meal Vouchers**: We provide a meal voucher card to cover your meals on work days.
- **Transport**: Monthly mobility package for employees. In accordance with the company agreement for sustainable mobilities, you can now use your mobility package to pay for alternative commuting modes.
- **Holidays**: 25 days of paid leave. ️
- **Health insurance**: Alan. This is Swan's health and welfare insurance.
- **Sports**: Thanks to our partnership with Classpass and Gymlib, you can enjoy advantageous discounts on subscriptions. They offer a wide range of sports activities as well as wellness activities. The offers are valid in several European cities, as well as online.
- **Well-being support**:access to Moka Care for mental health and wellness.
- **Offsite**: Once a year we gather to reconnect, deep-dive into big topics, and relax.
- This isn’t a perk, it should be the rule, but **dive