Strategic Customer Success Manager

**Do you want to help the world EV better?**

We’re looking for talented **Strategic Customer Success Manager** to join our Customer Success team.

Is this you?

As a **Strategic Customer Success Manager** at Monta, you will play a key role in shaping the customer experience in a new and rapidly evolving industry. Joining a team that's defining what customer success looks like in the EV industry, you will focus on driving satisfaction, retention, and growth across the DACH region for our B2B2C partners. This role is for a person that enjoys building new processes, working in startups, and helping build the foundation of customer success as a competitive differentiator in this dynamic space. (And be your own spectacular self.)

**Who are we?**

We are Monta: the powerful EV platform connecting the dots in the entire EV charging industry. We serve drivers, companies, cities, and the electricity grid with our proactive technology.

**We have a dream**

EV charging is our passion. We want to make it simple, accessible, and reliable for everyone. Since our technology is compatible with all charge point brands (), we aim to help everyone enjoy the same, consistent charging experience: from EV drivers in their homes to charge point owners, EV charging businesses or EV fleets. We tackle the complexities of the ecosystem in a truly technological way, providing a tailored software solution for all things EV.

**Want to hear something big?**

We recently closed a huge Series B round, totalling 80M EUR In other words: we’re well on our way to revolutionizing the global EV charging experience. And how will we use our new funding? We plan to double down on our successful software-only strategy by strengthening our investments in all markets, and expanding our products to all new sectors ready to set off on an electrified future. Once that’s done, the sky’s the limit

**Here are some things you’ll be working on**:

- Build strong relationships with key stakeholders, acting as the operational lead and trusted advisor throughout the customer lifecycle
- Work closely with the Commercial Account Manager to manage risks, ensure renewals, and drive growth in your portfolio
- Ensure customer retention through strategic touchpoints, regular engagements, business reviews, project management, and success planning.
- Track key metrics to identify opportunities and mitigate risks
- Deeply understand the product to guide partners and align our solutions with their business goals, addressing pain points and ensuring high satisfaction
- Collaborate with internal teams to provide top-tier service, acting as the voice of the customer and closing the loop on feedback and requests

**To do this, we imagine you to have the following experience**:

- 3 to 5+ years of SaaS Customer Success experience, highly motivated and passionate about the role (experience with Fortune 500 companies, supporting B2B2C products are a plus).
- Fluent in French & English (additional language capabilities are a plus)
- Based in Paris, Copenhagen, Berlin, Barcelona or London
- EV experience is a big plus and ideal
- Commercial, communication and presentation skills, acumen with a customer first mentality.
- Strong can-do attitude, problem-solving skills and the ability to think creatively to develop solutions to complex challenges
- Experience navigating large global organizations, dealing with technical and commercial teams including partner enablement and complex setups.
- Proven track record of project management, stakeholder management and prioritization skills
- Ability to travel to see partners approx. two-three times per quarter.

(Do you fit most of these requirements, but not all? That’s fine: we’d love to hear from you all the same)

**What will you get?**
- Share Monta’s success through our generous warrant program
- Relax and unwind during your 30 paid vacation days (five weeks + five top-up days)
- Use your personal learning budget and take some time off for your personal/professional development
- Hop in our shared company car (or hop on an electric bike) in our bigger offices
- Stay fit with your subsidized gym membership
- Never go hungry (or thirsty) again with the free snacks & beverages at our offices
- Enjoy your subsidized plant-based lunches at our offices
- Prepare for the future with your pension and health insurance accounts
- Spend time with your family during your paid parental leave

At Monta we foster a dynamic, on-site environment where innovation thrives and teamwork is strengthened. We recognise the importance of work-life balance where flexibility is supported and encouraged provided that it aligns with your responsibilities and the needs of your team.

**What’s the salary range for this role?**
The salary range for this role is 70,000 - 85,000 EUR per Annum. (Our offer will be based on the level of your experience.)

To succeed in this position, your spoken and written English skills need to be proficient. Since Monta is a glo