Desk Side Support Engineer Level 2

il y a 1 jour

Reims, France NSC Global Temps plein

Overview:
The Desk Side Support Engineer is responsible for addressing and resolving customer queries on technical issues relating to their assets. Support helps to provide customers with the highest level of service and support while continually developing their knowledge of the supported product range.

Support also plays an active role in relations with partners and manufacturers.

**Responsibilities**:
Work Experience: More than 24 months
- Field incoming help requests from end users via both telephone and work orders in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
- Build rapport and elicit problem details from help desk customers
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution

Other skills : Ability to advise and to present to one or more customer staff.
- Monitor and control daily service call activity, utilization, inventory levels and service levels.
- Exceptional customer service
- Advanced knowledge in Customer Service Aptitude
- Resolving technical problems with hardware, software and connectivity.
- Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve
- Participate in the configuration and support of internal systems.
- Ability to work effectively with Logistics
- Adherence to assigned schedule
- Adhering to documented policies, procedures and processes for nsc that are specific to the service.
- Clear and concise documentation of all customer interaction within appropriate CRM tool.
- Able to function in a team environment
- Maintain knowledge levels as industry enhancements occur
- Support installation and implementation of connectivity and high-end systems products
- Continuous improvement of service delivery.

Qualifications:
Qualification : Sound knowledge of:

- Advanced knowledge in Computer Hardware
- Advanced knowledge in Microsoft Operating system
- Proficient knowledge in Printer Hardware
- Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices
- Proficient knowledge in Ticketing software
- PC\Laptop hardware
- PC\Laptop peripherals, including printers
- Mobile devices

Awareness of;
- Active Directory
- Exchange
- Apple OS
- Network and server hardware and components

IT qualifications may include:

- A+ Certification; Baseline OEM Certifications which include any of the following, depending on assignment: Dell Desktop/Laptop, HP Desktop/Laptop/Printer, Lenovo Desktop/Laptop, Lexmark Printer, IBM Printer, Server +
- PC\Laptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in desktop area
- Microsoft Office Specialist (MOS) certification

  • Senior Support Engineer

    il y a 2 semaines

    Reims, Grand Est, France Nebius Temps plein

    Why work at NebiusNebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure...

  • Senior System Engineer

    il y a 2 jours

    Reims, France Latitude Temps plein

    Joining Latitude means becoming part of a passionate team designing and developing a European micro‑launcher, built to provide flexible and responsive access to orbit. We are looking for a Senior System Engineer eager to contribute to our journey. Within the Technical Directorate, you will contribute to the design and overall coherence of the launch...

  • Senior System Engineer

    il y a 6 jours

    Reims, Grand Est, France Nebius Temps plein

    Why work at NebiusNebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure...

  • Technical Support

    il y a 1 jour

    Reims, France SENA Europe GmbH Temps plein

    Are you able to help customers and remain calm even in difficult situations? Then a crisis-proof job in a strong, young team in our company is waiting for you. Of course, we offer you an appropriate induction programme and some great employee benefits. We look forward to getting to know you! **Who we are** SENA is a manufacturer of smart helmets and...

  • Senior Hypervisor Engineer

    il y a 6 jours

    Reims, Grand Est, France Nebius Temps plein

    Why work at NebiusNebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure...

  • Senior HPC Cluster Engineer

    il y a 6 jours

    Reims, Grand Est, France Nebius Temps plein

    Why work at NebiusNebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure...

  • Conducteur D'engins Tp

    il y a 3 jours

    Reims, France MARRON TP Temps plein

    Nous recherchons, pour notre agence de REIMS un conducteur d'engins avec CACES A et C1 Rattaché au Conducteur de travaux, vous êtes chargé des missions suivantes: - Conduite de différents types d’engins sur les chantiers ; - S’assurer de l’entretien et du bon fonctionnement de tous les matériels/engins/véhicules utilisés ; - Surveiller et...

  • Commercial (H/F) - Alternance

    il y a 1 jour

    Reims, France LEVEL UP Temps plein

    Nous recherchons pour un de nos partenaires, un commercial. Le technico-commercial définit la solution la mieux adaptée à ses clients. Il dispose de connaissances techniques du produit, compétences qui lui permet d'expliquer aux clients son fonctionnement et les avantages techniques liés à son utilisation. Son objectif est de convaincre le client de...

  • Staff ML Engineer

    il y a 6 jours

    Reims, Grand Est, France Sword Health Temps plein

    Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since...

  • Senior Site Reliability Engineer

    il y a 1 jour

    Reims, Grand Est, France Nebius Temps plein

    Why work at NebiusNebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure...