Field Support Engineer

il y a 2 semaines

Paris, France Rockwell Automation Temps plein

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

**Job Description**:
The Field Support Engineer provides customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects.

**Responsibilities**:

- Provides customer support through the performance of installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
- The operational implementation of preventive and corrective maintenance.
- Projects (upgrades, renovations and startup of new drives).
- Manage Industrial cleaning in close collaboration with subcontractors.
- Project and site management support including management of project activities such as scheduling, budgeting and human resources to ensure that the project meets the customers and Rockwell’s expectations.
- Identification and correction of hardware failures, firmware problems and programming deficiencies, as well as the implementation of hardware/firmware updates and upgrades.
- Instruction/training of customers on proper use, operation and maintenance of Rockwell Products.
- Development, implementation and execution of predictive and preventive maintenance programs.
- Participate in a standby rota, and therefore a flexible attitude towards out of hours and weekend working is essential.
- Travel to customer sites from the service engineer's field office location or home office will also be required.

Basic qualifications
- Bachelor's degree in an Engineering discipline (e.g. Electromechanics, Automation, Electronics, etc.).
- Experience with site support, controls engineering or automation platforms
- A broad technical interest (e.g. Automation, Drive Technologies, Motion Control).
- Knowledge of Automation software portfolio
- Knowledge of drive techniques and low & medium voltage.
- Problem-solving and analytical skills, the ambition and ability to work independently, have strong communication skills, and excellent conflict resolution skills.
- Required languages: French and English.
- Valid driver’s license

Preferred qualifications
- Experience in a position of Field Service Engineer or in a technical-commercial environment
- PLC software development skills
- Application knowledge
- Drives start-up and troubleshooting
- HMI software development
- Ethernet network experience
- RA software experience: FTViewME, Logix5000, Drive tools

LifeatROK #LI-RG1

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