Customer Care Representative
il y a 3 jours
**PLATINIUM GROUP** provides organizers of major events _(sports, festivals, etc.) _with a Global Ticketing Solution adapted to their needs, allowing optimized management of attendance and associated revenues.
We offer the opportunity to each employee to find their career path within our organization. We try to give everyone the chance to become an expert in her / his field or change positions if she / he wishes to.
Join us and be part of a forward-thinking organization where your expertise contributes to shaping the future of ticketing, supported by a culture of innovation and excellence.
**Job overview**
The Customer Care Representative will respond to customer inquiries regarding event details and services, ensure timely ticket delivery in coordination with logistics, and handle payment-related checks. The role also involves resolving customer complaints to ensure a positive experience.
**Main tasks & responsibilities**
- Responding to routine customer inquiries regarding the sports event’s organization and services (e.g. how to purchase tickets on our website, inform about shipping/delivery dates, promotional offers, additional services...)
- Work closely with the Event Management and Logistic Service to ensure delivery of tickets are done on time
- Conduct checks and validation procedures in order to secure the integrity of payment processes
- Handling and resolving customer complaints (e.g. delivery delay or payment issues)
**Requirements**:
- Perfectly fluency in written and spoken English
- Clear communication skills
- Genuine interest in working with and helping customers
- Good team player, driven and pro-active
- Strong problem-solving ability (e.g. identifying key issues and thinking through alternatives, prioritizing and making things happen)
- Be able to handle complaints and difficult situations with confidence
- Knowledge in Word, Excel, PowerPoint and Google documents
**Language**:
- English (required)
Work Location: Hybrid remote in 98000 Monaco
Expected Start Date: 02/06/2025
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