Customer Care Representative
il y a 4 jours
**PLATINIUM GROUP** provides organizers of major events _(sports, festivals, etc.) _with a Global Ticketing Solution adapted to their needs, allowing optimized management of attendance and associated revenues.
We offer the opportunity to each employee to find their career path within our organization. We try to give everyone the chance to become an expert in her / his field or change positions if she / he wishes to.
Join us and be part of a forward-thinking organization where your expertise contributes to shaping the future of ticketing, supported by a culture of innovation and excellence.
**Job overview**
The Customer Care Representative will respond to customer inquiries regarding event details and services, ensure timely ticket delivery in coordination with logistics, and handle payment-related checks. The role also involves resolving customer complaints to ensure a positive experience.
**Main tasks & responsibilities**
- Responding to routine customer inquiries regarding the sports event’s organization and services (e.g. how to purchase tickets on our website, inform about shipping/delivery dates, promotional offers, additional services...)
- Work closely with the Event Management and Logistic Service to ensure delivery of tickets are done on time
- Conduct checks and validation procedures in order to secure the integrity of payment processes
- Handling and resolving customer complaints (e.g. delivery delay or payment issues)
**Requirements**:
- Perfectly fluency in written and spoken English
- Clear communication skills
- Genuine interest in working with and helping customers
- Good team player, driven and pro-active
- Strong problem-solving ability (e.g. identifying key issues and thinking through alternatives, prioritizing and making things happen)
- Be able to handle complaints and difficult situations with confidence
- Knowledge in Word, Excel, PowerPoint and Google documents
**Language**:
- English (required)
Work Location: Hybrid remote in 98000 Monaco
Expected Start Date: 02/06/2025
-
Customer Care Representative
il y a 2 semaines
Monaco, France Platinium Group Temps pleinPLATINIUM GROUP provides organisers of major events (sports, festivals, etc.) with a Global Ticketing Solution adapted to their needs, allowing optimised management of attendance and associated revenues.We offer our interns the opportunity to explore and build their career paths within our organisation. We support professional growth by allowing them to...
-
Customer Care Representative
il y a 2 semaines
Monaco, France Platinium Group Temps pleinPLATINIUM GROUP provides organisers of major events (sports, festivals, etc.) with a Global Ticketing Solution adapted to their needs, allowing optimised management of attendance and associated revenues.We offer our interns the opportunity to explore and build their career paths within our organisation. We support professional growth by allowing them to...
-
Monaco, France Platinium Group Temps plein**PLATINIUM GROUP** provides organisers of major events _(sports, festivals, etc.)_ with a Global Ticketing Solution adapted to their needs, allowing optimised management of attendance and associated revenues. We offer our interns the opportunity to explore and build their career paths within our organisation. We support professional growth by allowing them...
-
Customer Care Representative
il y a 4 jours
Monaco, France Platinium Group Temps plein**PLATINIUM GROUP** provides organizers of major events _(sports, festivals, etc.) _with a Global Ticketing Solution adapted to their needs, allowing optimized management of attendance and associated revenues. We offer the opportunity to each employee to find their career path within our organization. We try to give everyone the chance to become an expert...
-
Apm Monaco
il y a 2 semaines
Monaco, France APM MONACO Temps plein**Présentation de l'entreprise** Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewellery brand that associates itself with the chicness of Monaco and South of France lifestyle with around 400 stores worldwide. We are “chic, fashion, and smile”- it’s in our creation, production, communication, distribution, and the...
-
Apm Monaco
il y a 2 semaines
Monaco, France APM MONACO Temps plein**Présentation de l'entreprise** Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewellery brand that associates itself with the chicness of Monaco and South of France lifestyle with around 400 stores worldwide. We are “chic, fashion, and smile”- it’s in our creation, production, communication, distribution, and the...
-
Account Executive, Iii
il y a 20 heures
Monaco, France ITC WORLDWIDE Temps plein**Role: Account Executive - IT (MSP) European Territory Assigned** Account Executive - for managed IT service provider seeking an experienced Account Executive with a hunter mentality to help drive the growth and development of the clientele base. Work alongside the VP of Sales providing best in class IT solutions and take control of your earning...
-
Client Services Executive
il y a 2 semaines
Monaco, France Barclays Temps plein. **Purpose of the role** To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. **Accountabilities** - Collaboration across multiple digital channels to personalise each interaction with a customer. - Enhancing the bank's digital capabilities when current technology is...
-
Senior Travel Agent
il y a 21 heures
Monaco, France Monte Carlo Travel Temps plein**Monte Carlo Travel (PLATINIUM GROUP)**is the leading luxury travel agency in the Principality of Monaco since 1985. Forty years later, the agency continues to provide world-class travel & hospitality services with the same meticulous approach, taking traveling to a whole new dimension and building the roads to unforgettable memories by offering truly...
-
Junior Event Manager
il y a 2 semaines
Monaco, France Platinium Group Temps pleinPLATINIUM GROUP provides organizers of major events (sports, festivals, etc.) with a Global Ticketing Solution adapted to their needs, allowing optimized management of attendance and associated revenues.We offer the opportunity to each employee to find their career path within our organization. We try to give everyone the chance to become an expert in her /...
