IT Support Engineer

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? Are you a confident person who can work independently within your role? Willing to travel to remote sites when required? We are currently looking for an experienced IT Support Engineer to join our team, based at our Dieppe office (Seine-Maritime 76).

**Be part of the movement - and play your part.**

**About the role**

Your day-to-day primary responsibilities will be to provide client support and technical issue resolution via E-mail, phone, and other electronic mediums.

Good communication skills are vital, as it is important that you provide a professional, courteous, and rapid response to individual clients, providing technical support to users of all PC hardware, software, and associated peripherals within the business, including the redirection or escalation of support requests to the appropriate member of the IT Support Department.
You will be tasked with the maintenance & upkeep of existing PC’s and peripherals, to standards determined within the company policy, by performing upgrades and carrying out routine procedures, when required. This will include the installation and configuration of software to agreed standards, including deployment & redeployment of new and existing equipment. Ultimately contributing & ensuring that the Service Desk systems and software are kept up to date and messages are passed on and feedback received promptly.

Working Mon - Fri, as well as an on call rota, you will provide first and second line IT support to the users of the Company’s Computer and Telephony Systems, ensuring that calls for support are dealt with promptly & appropriately. Whilst predominantly working locally, there will be a need when required to attend other sites (Dieppe, Calais, Dunkerque, Boulogne sur mer, Marseille and Sète), so, within our network, to provide IT support, as well as liaising with external suppliers, providing IT Products & services to the business.

**About you**

We are seeking an individual who is pro-active in their approach & willing to support other members of the department, helping them collectively develop & broaden their skills & knowledge base with respect to front-line support.

You have a computer-related qualification (i.e., GNVQ/HND/HNC/Degree in Information Technology), with experiences and knowledges in Microsoft Windows 10 & 11, Active Directory, networking, LAN patching...

You are fluent both French and English.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

**Working at DFDS**

Join the movement and grow with us.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

**We look forward to hearing from you.