Coordinateur WMS

**Job ID**: 259027

**Date posted**: 25/09/2024

**Who you are**

For this role you bring with you 2-4 years working experience in a management position. You have a proven successful leadership in delivering both business result and people development and experience in working in a matrix organisation. You have successfully lead projects or processes on country/market/national level. You are fluent in English and skilled in coaching, mentoring, facilitation, conflict management and problem-solving.

You have knowledge in the following areas:

- IKEA business model, the strategic landscape and IKEA ways of working
- Good business understanding of key performance measurement used to plan, follow up and steer the business with a customer-centric approach
- Very good knowledge of IKEA processes, supply chain, store and warehousing operations and service business leading to an excellent customer fulfilment
- Very good understanding of the customer and co-worker needs, demands and expectations in the markets
- Good knowledge of market/industry intelligence: applies market/industry knowledge to achieve organisational goals and objectives; understanding of KPIs used for success measures for own function; understanding of market specifics when making decisions
- Good knowledge of change management and leading in the unknown/exploring
- Good knowledge of different leadership styles and needs as well as appropriate use in different situations
- Good knowledge of stakeholder management: knowledge of how to identify and involve relevant stakeholders in a project, process or question to make things happen
- Excellent knowledge of relevant IT systems/solutions/tools within area of expertise

**What you'll be doing day to day**

The purpose of the role is to take overall responsibility for:

- availability, configuration and maintenance of all available warehouse management systems (WMS) in the respective market to support operations in all Fulfilment Operations units
- business related system enhancements in order to increase efficiency and quality, decrease operational costs and smoothen operational processes
- matrix responsibility for WMS Superusers on the respective market.

You will be:

- Accountable for development, coordination, support and securing a common approach for all WMS related tasks and responsibilities
- Accountable for defining and follow up the action plan to reach global/local WMS goals
- Accountable for follow up and benchmark the WMS KPIs
- Accountable for System deployments
- Accountable for providing support to operations on system set-up and system usage
- Responsible to implement and coordinate level 0 support (WMS Super User) for WMS systems and secure resources for WMS related forums
- Coordination of critical WMS related issues with service owner or IT Service Desk
- Responsible to provide the input for the WMS budget process
- Secure the support for global development projects, support the group and market and unit BP activities
- Accountable for developing the needed competencies within WMS Superusers to secure success through the development and implementation of training programs at all our Logistics units

In this role you will report to the Central Fulfilment Operations manager.

**Our team within Ikea**

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA