Field Service Technician

**Field Service Technician (gn) (FR/Eng)**

**Locations**:Vendin-le-Vieil/Lille**, France**

Principales responsabilités:

- Maintenance et service des piles à combustible sur le site du client.
- Fournir un soutien sur place et maintenir/bâtir une relation solide avec le client et les autres employés.
- Effectuer des diagnostics, des dépannages et des évaluations pour maintenir la flotte chez le client.
- Effectuer des procédures de service spécialisées, y compris des adaptations sur le terrain et des mises à niveau logicielles et matérielles des piles à combustible existantes.
- Fournir un service de soutien d'urgence, selon les besoins.
- Acheter des outils, des équipements et des pièces.
- Dépannage et entretien des systèmes de stockage, de livraison et de ravitaillement en hydrogène haute pression.
- Maintenir une communication permanente avec le personnel du client et les fournisseurs d'hydrogène concernant le soutien après-vente des piles à combustible.
- Fournir un retour d'information régulier aux représentants de service régionaux concernant les performances des piles à combustible et les problèmes de maintenance sur le terrain.
- Effectuer les tâches administratives et la documentation, y compris les rapports d'incidents, les journaux de service, la maintenance des stocks et la documentation du site et du système.
- Présenter et faire respecter les procédures de sécurité sur le terrain ou sur les sites des clients.
- Maintenir les stocks et les capacités de réparation.
- Effectuer la maintenance préventive et corrective du système d'alimentation en H2 (s'il est installé par Plug Power).

**Primary Responsibilities**:

- Maintenance and service of fuel cells at the client site.
- Providing onsite support and maintaining/building a strong relationship with the client and other employees.
- Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at customer locations.
- Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
- Providing emergency support service as required.
- Purchasing tools, equipment, and parts.
- Troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.
- Maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
- Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues
- Completing administrative duties & documentation, including incident reports, service logs, inventory maintenance and site and system documentation.
- Exhibiting and enforcing safety procedures in the field or customer sites.
- Maintain stock and repair capabilities.
- Perform preventive and corrective maintenance on H2 Supply System (if installed by Plug Power)

**Required Skills**:

- Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels.
- Electrical/Mechanical troubleshooting skills and repair skills.
- Ability to read and understand written instructions, engineering drawings and piping & instrumentation diagrams in English.
- General mechanical aptitude.
- Computer software skills - Windows, internet, Microsoft Outlook, Microsoft Excel, Strong verbal communication.
- Clear, precise written communicator.
- Creativity in solving technical problems - thinks out of the box.
- Ability to work independently.
- Good time management skills with the ability to handle multiple tasks.
- Punctual and reliable.

**Required Experience**

- Minimum high school diploma or equivalent with technical electrical coursework
- Three or more years direct experience in mechanical and electrical troubleshooting. Formal training and education may be also considered in lieu of direct experience.
- Must possess a valid EU driving license and a clean driving record.