Translation Vendor Manager

**Talent Manager Interpreting Services (FTC)**

**Location: Paris, France (Remote)**

**About RWS**:
RWS Holdings plc is a unique world-leading provider of technology-enabled language, content and intellectual property services. Through content transformation and multilingual data analysis, our unique combination of technology and cultural expertise helps our clients to grow by ensuring they are understood anywhere, in any language. Our purpose is **unlocking global understanding**. By combining cultural understanding, client understanding and technical understanding, our services and technology assist our clients to acquire and retain customers, deliver engaging user experiences, maintain compliance and gain actionable insights into their data and content. Our clients include 90 of the globe’s top 100 brands, the top 20 pharmaceutical companies and 19 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific and North and South America. We work in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors, which we serve from 80+offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

**About The Role**:
As Talent Manager you will be responsible of the overall service of linguists for assigned languages through analysis of data, feedback and business reviews with freelancers. Identifying and attracting talent to ensure stability and growth in line with RWS’s current project requirements. Advising PMOs on external teams to use for projects and building up strong teams for key accounts. Monitoring cost and ensuring balanced usage of linguists. Representing RWS’s brand and increasing our presence in the market through networking and relationship building.

**Responsibilities**:
Quality, capacity and utilisation management
- Ensuring adequate capacity is in place for assigned language set
- Monitoring external talent utilisation and ensuring balanced usage
- Informing PMOs of new freelancers added, and promoting and monitoring their active integration in live projects
- Consulting with PMOs on strategy for outsourcing on all accounts
- Overseeing successful onboarding of linguists onto accounts
- Tracking and evaluating the quality of external linguists for all assigned languages, incl. organisation of quality evaluations
- Tracking the overall service of delivery of external linguists including responsiveness and reliability
- Identifying potential risk areas and creating action plans to mitigate the risks
- Designing and executing quality improvement action plans
- Holding regular business reviews with linguists to go through quality feedback
- Designing recruitment campaigns and using multiple channels to ensure success
- Compiling ongoing statistics to measure effectiveness of recruitment sources and methodology
- Negotiating rates with new freelancers to ensure they are in line with SDLs spend strategies
- Promoting the use of SDL Studio to potential freelancers
- Ensuring new freelancers have a clear understanding of SDL’s expectations and procedures

Integration and maintenance of talent
- Instructing and training users to use the Vendor Database in the most effective way
- Acting as a main point of contact for non-project communication with freelancers, e.g. business reviews and quality discussions

Cost management
- Monitoring, analysing and reporting on external vendor spend providing commentary on movements in the External Cost per Word along with corrective actions to address any areas for concern
- Carrying out rate negotiation
- Analysing expenditure data to validate and strengthen the effectiveness of our cost control strategy
- Share ideas for improvement and looking to continuously drive down costs whilst maintaining high quality standards
- Proposing correction actions to the wider group for consideration and ensuring that balancing cost control and quality is a constant focus of your daily activities.

**Requirements**:

- Advanced verbal and written communication skills with an excellent telephone manner
- Experience in the translation industry
- Experience of mentoring and giving feedback
- Ability to prioritize and to work to tight deadlines
- Proactive and flexible approach
- Reliable and systematic
- Experience in recruitment
- Excellent negotiation skills
- PC literate with good experience of MS Office, especially Word and Excel
- Advanced knowledge of Internet searching and social media
- Skilled networker and relationship-builder
- Proficiency in English
- Good knowledge of CAT tools

**Life at RWS - **We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch.

**RWS embraces diversity and promotes equal opportunity, we