Field Service Engineer

**JOB TITLE**:Field Service Engineer

**DEPARTMENT**:Service

**REPORTS TO**: Area Service Manager

**Summary**

**Holmes Analytical, an ATG Service Company**, is seeking full-time professional field service to support the growing demand for our laboratory instrument maintenance and repair services.

The Field Service Engineer will support customers across the UK and mainland Europe by performing regular maintenance, repair, and refurbishment of laboratory instruments, including those used in pharmaceutical laboratories, research institutions, pharmaceutical manufacturing facilities, and other relevant settings.

**PRIMARY DUTIES AND RESPONSIBILITIES**:

- Perform preventative maintenance, repairs, and calibrations on laboratory instruments, as well as the refurbishment of instruments.
- Promote the customer’s long-term interests by extending the life of their instruments.
- Effectively communicate with customers before going on site and account team members to troubleshoot, diagnose, provide repair updates, train end-users, and ensure full resolution of all customer needs.
- Establish fluency in relevant service documentation, including but not limited to preventative maintenance service reports, IQ/OQ documentation, and other service documentation with an ISO 9001:2015 mindset.
- Create and properly maintain customer service logs and documentation.
- Accurately record service reports, time entries, and the use of repair parts.
- Follow the Company and customer on-site procedures, including customer GxP protocols, safety requirements, company dress code requirements, and SOPs.
- Follows and promotes company policies and procedures.
- Contributes to SOP formulations as needed.
- Represent and promote the company in a positive, professional manner.
- Serve as a member of the customer account team by contributing your technical expertise to resolve customer questions, troubleshoot customer issues, and identify additional opportunities to serve our customers.
- Having experience with any of the following instrumentations will be highly considered.
- o FPLC and Bioprocess, Microplate Readers, Microplate Washers, Genevac® Evaporators, Typhoon® Imaging Systems, Incubators, Surface Plasmon Resonance, and Centrifuges.

**Qualifications**:

- Associate or bachelor’s degree in a major illustrating mathematical and/or engineering aptitude, OR
- High School Diploma/GED and 4 or more years of experience servicing biomedical/electronic/mechanical equipment, OR
- Equivalent military education/experience, OR
- Participant in the formal GEHC Biomed/FE Services Internship or Military Externship program, or Practicum.
- No company visa sponsorship needed and must have a valid EU or UK passport and driver's license.

**Key Competencies**
- You possess a genuine interest in customer service and troubleshooting
- You have a genuine interest in continuous learning and improvement, demonstrated by your completion of relevant training, professional classes, or certifications
- You have strong interpersonal and communication skills
- You are collaborative and resourceful
- You excel at root cause analysis, and you can solve complex problems - You embody and demonstrate our Company’s core values.
- Preferred: You have experience or familiarity with software or hardware technology

**Your Benefits**

You will benefit from a competitive salary, a car allowance, and a phone allowance.

**Company Background**

ATG offers routine maintenance, repairs, refurbishment, and specialized professional services for laboratory instruments at research and development labs across the United States. We specialize in servicing FPLC, plate readers, and plate washers, and we are building capabilities to service centrifuges and incubator shakers. We also acquire, refurbish, and sell a diverse product line of laboratory instruments and parts.

We are fully aligned with the long-term interests of the owners and operators of pharmaceutical laboratories, pharmaceutical manufacturing facilities, and research institutions. We train and develop knowledgeable, professional engineers to deliver the highest quality service to our customers. Each of our customers receives consistent, high-quality support from a highly qualified field service engineer.

We continue to grow our customer base within the high-growth pharmaceutical industry. The demand for our services and our revenue have grown each year. Our Company’s continued growth and the promising, high-growth pharmaceutical industry that we service provide you with attractive opportunities for professional growth and career development. The Company is an equal opportunity employer, and we value diversity at our Company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, veteran status, or disability status.

**Work Remotely**: Yes, in the field

**Credentials and Clearances**:

- Completion and favorable results of Background Investigation and Motor Vehicle R