Product Manager Intern

**️ **6 months internship based in Paris **Your mission in the team and what you will learn**: As a Product Manager Intern in the Moment of Truth tribe, your mission will be to constantly improve the claim experience at Luko through our internal claim management product (Artemis). With the mentorship of Jonathan, PM in the tribe, you will develop core product management skills from product discovery (interviews, user testing, quantitative analysis and design reviews) to delivery (product specs, Agile rituals and QA testing). You will work on problems such as: - How can we educate users about their policy coverage so they understand whether to file a claim? - How can we improve the experience for users whose claims is not covered? - What automation can we implement so claim managers can focus on more value-add tasks? Some of your daily responsibilities will include: - **Product Discovery**: Conducting product discovery to clearly define the problem and craft the best solution (using the Discovery Discipline framework) in close collaboration with the Product Designer - **Product Delivery**: Working directly with the Tech team to ensure efficient delivery of the roadmap, drafting clear specs and attending squad rituals (sprint planning, review, retrospective and daily) - **Data**: Uncovering users' pain points using qualitative (user interviews and product testing) and quantitative techniques (data analysis) - **Communication**: Aligning with internal stakeholders to ensure the roadmap is clearly communicated and they are kept informed of progress during the quarter If you want to learn Product Management in a fast-paced startup environment, this is the internship for you - The _**_Moment of Truth_**_ tribe_ - Our journey starts when a user suffers from an event that results in them having to file a claim. It is called Moment of Truth because the quality of the claim experience greatly impacts whether a user will eventually stay at Luko or not._ - Our mission is to make the claim experience as positive as possible to retain our users while also being as efficient as possible to enable our Claims Managers and scale Luko._ **What do we recommend to be successful?**: - **Education**. You are a Master student (gap or last year) in Engineering, Business, Design or related field and your university/school can provide you with a "convention de stage" - **Communication skills**. You can engage people that will not be reporting to you, with strong empathy, written, verbal and presentation skills - **Eagerness to learn**. You are a fast learner, open to feedback and curious to learn about insurance - **Creative problem solver**. You can turn user pain points into winning solutions, connecting the dots to create insights and systemic recommendations - **Analytical mindset**: You are curious to understand how things work and comfortable in a technical environment - **Proactive**: You have a high degree of autonomy, drive and energy. You get things done and are willing to roll up your sleeves and execute fast - **Fluent English** is needed (all meetings and written documentation is in English), - French is not mandatory, but it is a plus to communicate with users and claim managers. **What is in it for you?**: - Be part of the fastest-growing Insurtech in Europe - Be part of the #1 French scale-up to work for in terms of well-being - Meal vouchers - 1 day off/month for interns - Evolve in a stimulating and challenging environment - Share and learn with a passionate and diverse team - Friendly team and office in Paris - Possibility to work remotely occasionally **Our recruitment process**: 1. First interview/ Introduction call with Jonathan (Product Manager) - 45'min 2. Case study + debrief with Ryma (Lead Product Manager), Matthieu (Lead Product Designer) and Jonathan - 1h 3. Lukofit interview with Alison (People team) and Pierre (Engineering Lead) - 30min x 2 **Who are we?**: Luko is a neo-insurer that has become the number one direct insurance company in France and Europe in 5 years with the fastest growth. Luko was born from a simple observation: 50% of French people distrust their insurers. In order to reverse this vision of insurance as a necessary evil, Luko's mission is to reinvent insurance so that it is finally simple, transparent, and useful. On the agenda: accessible, efficient, and intuitive, with a caring team, based on a business model that re-aligns everyone's interests via the giveback. B-Corp certified and with the highest-rated customer service in its category, Luko has earned the trust of over 400,000 policyholders (in France and Germany). Since its beginning, Luko has been supported by EQT Ventures, Accel, Founders Fund, Speed Invest with whom we have raised €70 million in Series A and B, as well as the world's largest reinsurers Munich Re and Swiss Re. Committed to equal employment opportunity, inclusion, and diversity within our teams, Luko is looking for talent willing to join