Deskside Support Engineer

The Travelopia Tech team is hiring

Operating across the globe, including Europe, Australia, North America, and Canada, our combined businesses are the world’s largest provider of specialist and experiential travel with a range of unique experiences, from private jets, polar expeditions, to sailing trips

Join our Tech Help team as a Tech Help Engineer (level 1) in Castelnaudary. You will be the face of Technology to our internal users, their main point of contact for everything they need. From a question about know-how to Triaging and solving a query, so they can continue using their systems, you are the system expert who can help them with anything and everything.

Working onsite in our busy Castelnaudary office and operational base. You may also need to be open to travel as part of this role to other locations within the region as the demand requires.

**What we’ll offer**:

- Competitive salary + benefits
- Travel discounts
- Career progression opportunities

**What you’ll do**:

- **First-Line Issue Resolution**: Investigate and resolve technical issues, fulfilling user requests like account creations, removals, and access amendments.
- **Deskside Support**: Build corporate-specific laptops following standard security and best practice procedures and provide a provisioning and de-provisioning service to our end-user compute colleagues.
- **Taking Ownership**: Capture and document all relevant details in the service management system while taking ownership of first-line technical issues.
- **Escalation Management**: Advance complex technical issues or priority incidents to the appropriate support teams and ensure communication during major incidents.
- **24/7 Support**: Participate in an on-call rotation to provide global support in a 24/7 environment

**What you’ll bring**:
**Technical Expertise**:

- Active Directory, Office 365 Admin Centres, and G-Suite administration
- Provide end-user support for mobile devices across multiple platforms (Android/iOS)
- Experience and knowledge of troubleshooting various operating systems, including Windows, macOS, Linux, iOS, and Android
- Install, configure, and fix hardware and software on end-user devices
- Knowledge of: Basic networking (TCP/IP, DNS, DHCP), Teams, Slack, SharePoint, OneDrive, Office 365 Applications, and basic troubleshooting in issues related to malware, viruses, phishing, and other security threats.

**Personal attributes**:

- Provide top-quality support with a high degree of customer service, technical expertise, and timeliness
- Strong Troubleshooting/Customer service skills to promptly respond to tickets and questions
- Perform effectively in high-pressure situations while taking responsibility for tasks
- Excellent communication skills (fluent in French and English both written and verbal)

We believe people perform best when they can be their true selves and diverse teams drive better results. We’re committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed.

LI-VS1 #ONSITE