Hotel Assistant Winter 23/24

il y a 2 semaines

Morzine, France Alpine Elements Temps plein

We employ up to 80 staff each season which gives Alpine Elements a unique advantage in offering the chance to work summer or winter and, if visa restrictions allow, back-to-back seasonal opportunities. With a variety of positions available, we are the perfect company to choose whether you are looking for a career progression or a one-off seasonal experience.

We are an active company, and we whole heartedly encourage our staff to get involved in mountain activities. Regardless of whether you are new to a sport, or a seasoned pro, we are confident you will find a home in France. We offer an encouraging environment for all levels of experience in a company where we actively look to promote from within.

Our recruitment process is designed to see the person behind the CV. Our personal approach enables us to achieve your goal of working a season, and making the most of that season, whilst delivering excellent guest service. We are looking for passionate applicants who can balance a demanding position whilst maintaining a good work/life balance.

Together we will ensure you will find & be in your element.

**Position**:
As an hotel assistant, you will provide a high level of customer service ensuring you are creating a warm, welcoming atmosphere for all our hotel guests. You will assist with serving breakfast and evening meals to a high standard and carry out daily housekeeping duties ensuring all areas of the hotel are always kept clean. There will be a big focus on efficiency on transfer day to ensure rooms and communal areas are ready for the new arrivals.

**Requirements**:
**Customer Focus**
- To provide guests with a personalised holiday experience with the highest service and cleanliness levels.
- To ensure Alpine Elements hotel guests’ expectations are exceeded at all opportunities.
- Assisting guests throughout their holiday and providing information and answering questions when needed.

**Operational**
- To perform daily and weekly cleaning jobs to company standards on bedrooms, bathrooms and all public areas.
- Provide a smooth-running efficient breakfast, afternoon tea and dinner service.
- To ensure that appropriate clean uniform is always worn.
- To ensure that all local information that may be of relevance to customers is clearly displayed and passed on to customers.
- To actively upsell any additional extras that the hotel may offer.
- Ensuring you achieve set targets for guest satisfaction scores.

**What we are looking for -**

Passion about skiing and snowboarding.

Motivated to provide excellent customer service.

Adaptable people who have a flexible attitude towards work.

Clear communication skills.

Excellent time management and attention to detail.

Experience handling complaints, ability to think outside the box to resolve issues.

Honest, trustworthy, and hard working.

Ability to cope under pressure.

Great team player.

Hotel or hospitality experience in various departments (Desirable)

**Other information**:
**Salary and Package benefits**

35 hours a week working hours which include split shifts with great work life balance. Full training and development available during pre-season.

Salary is competitive, uniform is provided, and staff meals are included within the working shifts.

Accommodation and assistance to obtain a visa (UK only) can be provided as optional extras if needed.

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