IT Support

Job description:
**Duties/areas of responsibility**
The position will involve the following areas of responsibility
- Escalating IT issues to the IT manager where necessary
- Responsible for managing backups and tape rotation
- Diagnosing and resolving technical issues
- Undertaking small
- to medium-sized IT projects as instructed by the IT manager
- Providing desktop and server support
- Supporting and maintaining MS Server/Desktops and MS Exchange
- Setting up and configuring new laptops and desktops
- Installing authorised software to laptops and desktops
- Ensuring security and upgrades are applied to desktops and laptops and kept up to date
- Antivirus installation to all desktops and laptops
- Fault finding to laptops and desktops
- Reporting faults and maintaining logs on servers, desktops and laptops
- Completing internal user moves including phones
- Patching of network and phones
- Ensuring all logs for equipment and users are maintained
- Creating purchase requisitions for IT hardware/software
- Ensuring licensing for all software purchased is recorded and maintained
- Exchange server mailbox maintenance including archiving mailboxes
- Setting up new users and disabling expired accounts in accordance with HR requirements

**Other**
Preparing documents, meeting materials and correspondence
Performing basic administrative support duties, as required, to meet specific operational objectives
Performing miscellaneous job-related duties as assigned by the IT manager
Providing assistance as required to the IT manager
Providing assistance and support to colleagues in IT-related matters
Ensuring that a high level of customer service and support is provided to all internal and external customers

**Job Type**: Contract
Contract length: 6 months

Application Question(s):

- Do you have work rights ?

Work Location: In person