Supervisor, Data Center Customer Operations
il y a 1 jour
**Supervisor, Data Center Customer Operations**:
**Who are we?**
Equinix is the world’s digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
**What we offer**
At Equinix, we aim to value and prioritize the different communities we serve, contribute to their security, and take care of our teams. Our culture **#IamSafeIBelongIMatter** reflects everything we do daily at Equinix.
We believe our culture and values are at the heart of our success. We know our success depends on our employees, which is why we strive to offer a positive work environment where we actively encourage growth, learning, and self-development.
**Responsibilities**
**Leadership**
- Provides immediate supervision to a unit or group of employees.
- Assigns tasks, instructs, and supervises the team.
- Plans core duties for the team to complete.
- Ability to manage and supervise a project team.
- Ensures staff are fully trained on current functional operational procedures, ticketing system operational procedures, and safety; ensures full compliance with quality assurance program.
**Systems Support**
- Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix.
- Summarizes the findings during the troubleshooting and produces Incident Reports for the customer.
- Performs troubleshooting and supports customers.
**Installation**
- Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales, and installation of new cables.
- Performs testing of cables before handing to customer.
**Vendor Management**
- Manages, briefs, and instructs vendors for installation, testing, and labeling.
**Maintenance**
- Performs preventive maintenance to Data Center equipment to prevent faults from occurring.
**Project Management**
- Handles multiple projects and assists in designating work to the team.
**Qualifications**
- Typically requires a minimum of proven years of related experience with a Bachelor’s degree, or equivalent work experience.
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