Deskside Services Technician

**Join HCLTech Global Top Employer 2024**

HCLTech is a global tech company with 225,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.

HCLTech France: +500 HCLTechies. Offices: Paris, Lyon, Toulouse and Blagnac.

We are seeking a **Deskside Services Technician** to join our team at a client’s facility in **Aussonne, Occitanie, France**. This is a permanent, onsite role.

**Role Summary**:
**Primary Responsibilities**:

- Taking end to end ownership of assigned end user Incidents and Requests, while categorizing, tracking, prioritizing and providing up-to-date status and information to them while utilizing ITSM ticketing tools such as Service Now, Remedy, HP Service Manager, or Peregrine Service.
- As onsite ‘Smart Hands’ support, will be asked to perform training and orientation on use of Hardware and Software, along with coordination of onsite tasks from other off-site technical teams. Will also need to support VIP level end users, as needed.
- Assisting with Hardware/Software asset inventory Management, including hardware disposals.
- Performing other duties as assigned.

**Desired Skills and Experience**
- Core competencies, knowledge and experience:_
- At least 3 years hands on experience in Field Support Services.
- Strong customer service skills
- Strong written and verbal communication skills in Local Language and English
- Must be detail oriented and self-motivating
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
- Clients: Windows 11, Windows 10, Windows7, Windows XP, IOS
- Servers: Windows 2003, Windows 2008, Windows 2013
- Strong Microsoft Office skills (Outlook, Word, and Excel)
- Strong Microsoft operating System installation and troubleshooting skills
- Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
- Basic knowledge to support Mac and iOS devices
- Knowledge to support Multifunctional Devices, Smartphones, PDA’s, iPhone’s, iPad’s & BYOD
- Experience in IT related services with basic understanding of Networks, Intel Servers and Telecoms
- Ability to successfully pass a background security check
- Experience including remote control of PCs and video conferencing knowledge
- PBX Installation and Configuration - Troubleshooting
- Technical / professional qualifications:_
- High school degree or GED required. Bachelor’s degree preferred.
- Microsoft certifications
- Business & Behavioural Skills_
- Strong interpersonal skills and ability to translate IT technical language into everyday terms which users can understand, specifically non-technical senior management
- Ability to interact with customers to ensure that the service is flexible, efficient and responsive
- To work through issues analytically to a successful conclusion
- Demonstrable results in a business customer facing role, with a track record of delivering services to defined service levels.
- Experience of working with multi-discipline teams in distributed locations.
- Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services.
- Use of ITIL service management framework to deliver best practice
- Proven ability to deliver improvements that deliver greater value to the customer and business through more efficient delivery and/or lower costs.
- Self-motivated. Ability to learn new technologies on own.
- Strong technical aptitude and ability to research and solve complex issues independently
- Ability to work as part of a team.
- Ability to participate and contribute during crisis times, assist team members/leads, as needed.
- Show adaptability and flexibility in work to suit business requirements. Be flexible with respect to work requirements and timings of shifts based on business requirements.
- Demonstrate ownership and responsibility in all assignments
- Build and nurture positive working relationship with customers with the intention to exceed their Expectations.

Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.

**Why become an HCLTechie?**

At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You'll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.

We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech:

- Comprehensive benefits p