French Customer Support Agent

il y a 3 jours

Lyon, France ED Talent Consulting Temps plein

_**This role requires relocation to Lisbon, Portugal (relocation support provided).**_

If you have strong customer service skills, problem-solving abilities, and experience working in a fast-paced environment, this role is for you

Your Role
- Technical Troubleshooting: Help business owners with technical issues, payment processing concerns, and system optimizations.
- Account Management & Verification: Identify account holders, verify account information, and ensure regulatory compliance.
- Compliance & Regulations: Adhere to all regulatory guidelines and internal procedures provided by the company.
- Customer Experience Excellence: Engage with clients, ensuring timely resolution of concerns, while maintaining a professional and customer-centric approach.

Your Qualifications
- Language Proficiency: Fluent in English and proficient in French.
- Education & Experience: High school diploma (mandatory).
- Stable job history (not frequent job hopping).
- Minimum 1 year of experience in customer service with a strong customer-oriented approach.
- Strong interpersonal and teamwork skills.
- Ability to multitask in a fast-paced environment.
- High attention to detail and problem-solving mindset.
- Experience with automated customer service platforms is a plus.
- Excellent written and verbal communication skills.
- Strong organizational and computer skills.
- Flexibility and adaptability to change.
- Ability to work independently while following company protocols.
- Work Schedule: Ability to work rotational shifts, including night shifts (24/7 operations) with two rotating days off.

The Offer
- Stable Work Contract: Full-time, office-based position in Lisbon, Portugal, with structured shifts.
- Comprehensive Training: Fully paid training on payment systems, troubleshooting techniques, and customer support tools.
- Career Growth Opportunities: Access to internal promotions, career development programs, and specialized training courses.
- Competitive Benefits Package:

- Health insurance & wellness programs.
- Paid time off & holiday allowances.
- Performance-based incentives.
- Dynamic Work Environment: Work with an international team in the fast-growing digital payment industry.

Pay: 1,100.00€ - 1,300.00€ per month

Work Location: In person

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