Assistant Apartment Hospitality Manager

Assistant Apartment Hospitality Manager
- Paris, FR, 77700
- Full Time
- [Assistant Apartment Manager ¦ La Vallée Village ¦ Permanent /Full time**

**Something Extraordinary Every Day**
- As our Apartment Hospitality Supervisor, you will ensure that high quality of service is provided to High Net Worth (HNW) guests at all times by our Apartment Team in the Apartment.

**What you will be doing**
- Assist in leading the Apartment team to ensure the guest experience for HNW guests is maintained to a high standard
- Maintain relationships with all key guests in the HNW database, ensuring their needs are understood and they are invited to key/relevant events
- Organise elements required for a great experience for such guests, including valet parking, hands free shopping, home delivery etc., as well as food & beverage refreshments as required
- Develop and maintain a strong relationship with all stakeholders internally and brands
- Develop and maintain relationship with Personal Stylist/Shopper team, as well as key brands, in
- order to ensure guests receive the service they require
- Manage the budgets for guest refreshments and services provided
- Manage the Apartment and ensure all requirements for each event, e.g. logistics, lounge calendar management, food & beverage inventories, taxi bookings, external supplies, communication with involved teams, hospitality, are in place
- Regularly review the VIP database and ensure the system is being kept up to date
- Offer the ultimate visitor experience by being luxury ambassadors for hospitality and guest services
- Cover the services of Guest Relations Ambassadors where required
- Provide information of all brands and the unique offer/promotions within the Village
- Compile and consolidate regular reports for Hospitality Department
- Plan events or visits with attention to guest’s expectations, financial and time constraints
- Follow up of invitations and central point of contact for the event attendees, in relation to pre & post event correspondence
- Ensure that the village’s standards, procedures and policies are adhered to at all times

**What makes you special**
- Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us, you’ll have:

- Experience working within a hospitality, luxury, or event based industry
- Computer literate and high proficiency in Microsoft Office
- Knowledge in data base programme is advantageous
- Passionate about delivering excellent customer service, and exceeding client expectations
- Excellent organizational skills, with the ability to prioritise varying demands whilst working under pressure
- Outstanding attention to detail
- Good understanding of the Village high net-worth individuals requirements
- Demonstrate confidence in working with varying levels of clients with different status, cultures and behaviors
- Ability to work well independently with mínimal supervision
- Strong interpersonal and communication skills
- Able to be discreet and trustworthy, approachable, attentive and intuitive and well presented
- Flexibility to work on a shift pattern basis, including weekends
- Fluent in English and local Village language, any other European language would be beneficial

**There’s no one quite like us**
- The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.
- Our Vision is to be the best shopping destination in the world. Our Mission is to make the lives of others better - our brands, our guests, our people and our communities. Our Brand Promise is to offer something extraordinary every day. Our Five Values are the glue that bind us together and allows us to lead ahead:

- Authenticity - Always do the right thing
- Innovation - Think outside of the box
- Passion - Do what you love and love what you do
- Critical Thinking - Challenge the obvious
- Vision - Be mission driven always

**Why we’re exceptional**
- The key to our success is the quality and commitment of our people. To work in one of the teams at any of the Villages is to play an active role in redefining both the art and the science of retail. This creates a dynamic approach that underpins our ability to anticipate future trends in a fast changing world. In return for your Authenticity, Critical Thinking, Innovation, Passion and Vision, you’ll receive a generous salary and we’ll also reward you by:
**Looking after you**: You’re entitled to 25 days of annual leave (plus French Bank Holidays) and your birthday off, plus extra leave if you are getting married or moving. We provide above indu