Service Contract Renewal Specialist

This Service Contract Renewal Specialist position is responsible for proactively renewing service contracts for an assigned territory to maintain and grow service contract revenue. The Service Contract Renewals Representative will need to quickly build customer rapport and leverage customer relationships and Hach value propositions, thereby moving opportunities to close. Representatives will receive support and guidance from management and other internal departments; however, it is imperative that a self-starter mentality is in place, along with the ability to manage and build their territory. This position offers a competitive salary, bonus earnings, and the opportunity to take advantage of Danaher Business Systems (DBS) trainings and certifications. Enjoy a fun, friendly and fast paced working environment with a goal of individual and team growth.

ABOUT HACH
Our work at Hach ensures water quality for people around the world. Our customer partnerships, passionate experts, and reliable, easy-to-use solutions make water analysis better—faster, simpler, greener, and more informative. As a member of our team, you’ll get to make an immediate, measurable impact on a global scale, within industries from aviation to manufacturing to mining. You’ll also be part of an environment that fosters career growth and professional development, with kindness at its core. And you’ll be part of our mission, which drives us to develop water quality solutions that protect the health and safety of all living things.
Hach is proud to be one of Danaher's Water Quality companies. Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.

**ESSENTIAL DUTIES & RESPONSIBILITIES**:
Responsible for managing service contract renewals by maintaining customer touchpoints
Review commercial legal terms and escalate as needed
Collaborate with other Service Sales Representatives and Sales teams to improve processes
Engage in department Key Performance Indicators (KPIs) through visual management and countermeasures where appropriate
Cross-functional interfacing with other commercial departments to leverage the best resources to close business

**CRITICAL COMPETENCIES**:
Thinks through and analyzes complex problems, challenges, and drives to root cause. (Charts the Course)
Prioritizes effectively, acts with speed and agility. (Charts the Course)
Demonstrates deep understanding of customer expectations and end user needs. (Drives Innovation & Growth)
Actively participates in cross functional brainstorming sessions. (Drives Innovation & Growth)
Consistently drives high quality, on-time results. (Leads through DBS)
Builds and maintains good working relationships with peers and supervisors; works collaboratively. (Builds People, Teams & Organizations)
Behaves in ways that are aligned with the Danaher Standards of Conduct. (Models Humility, Transparency, and Integrity)

**QUALFICATIONS**:
Business English and fluent or native French
Bachelor’s degree preferred
3 years progressive tele-sales experience selling products and services in a business-to-business environment
Demonstrated ability to listen to and seek out solutions to customer needs
Proven experience increasing revenue within existing accounts by broadening and deepening solution placement
Ability to handle questions relating to service products
Effective organizational and time management skills
Strong working knowledge of SFDC preferred
Good communication skills; both written and verbal
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.