Cadillac City Guide

**Job Description**:
This position provides an exciting customer facing opportunity to guide potential electric vehicle customers and the general public in assisting them as they embark or progress throughout their exploration journey in exploring and purchasing their first or next electric vehicle. Allowing for a unique and highly dynamic local atmosphere at a community level while enjoying the full resources and backing of General Motors including ongoing professional development support.

The Experience Center Guide is part of a larger team that is tasked with the various operational aspects of the sales process and guiding customer and general public though the Experience Center as they explore the full offering of mobility options GM has to offer. The Experience Center Guide will provide guidance on GM’s products, services, brand and overall mobility offering. In working with local artists, clubs, businesses etc. the Experience Center guides will host events in the experience center to draw in and engage the public and local community.

The Experience centre guide will be the face of the brand in the local community and have the opportunity to represent the business at key events, networking events and community related events which will provide a mutually beneficial opportunity for the Experience Centre Guide and General Motors.

**Duties and responsibilities**:

- Provide prompt and knowledgeable advice to customers: Advise customers on all aspects of the Cadillac ownership and convert them into sales by conducting test drives, helping them select the right product configuration and purchase option
- Become key point of contact for all questions related to the Cadillac ownership cycle
- Develop a deep understanding of product features, sales and service processes
- Achieve sales and customer satisfaction goals in line with Cadillac's KPIs to meet strategic milestones for business growth
- Mentor, onboard and coordinate junior levels, interns and external promoter staff
- Schedule and prepare customer deliveries in coordination with vehicle admin. team
- Attending local events to increase brand awareness and grow sales
- EU wide delivery, event and pop-up support

**Must haves**:

- Exceptional people skills including strong oral and written communication, empathy, and active listening ability
- Driver’s license (clean record)
- 4-6 years of automotive, premium/luxury retail sales or hospitality experience
- Willingness to work on weekends, flexibility is key
- Passion for EVs, GM’s/Cadillac’s products
- **Fluent in French and English language skills**

**About GM**:
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

**Why Join Us**:
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

**Diversity Information**:
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.