Partner Enablement Manager Emea

LumApps is an Employee Experience Platform that supports companies in their digital transformation on communication, collaboration and engagement of their customers, partners,and above all their employees.

LumApps is a proven leader in this dynamic market with a truly unique vision and product. Our enterprise-grade SaaS platform has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits. LumApps is identified as a leader in Gartner's Magic Quadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave. We are also regularly selected for the French Tech Next40/120 program.

Our mission: To make people feel that they belong and have a purpose.

To create an environment where all employees are engaged and work together towards the same goal. Over 450 leading companies trust LumApps to:
Improve the productivity of their teams with our SaaS-based Collaborative Experience
Platform integrated with both Google and Microsoft collaborative suites,

Transform employees into real ambassadors of their company,

Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips,

Helping companies to reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences.

With a team of over 400 Lumies spread across 9 offices (Lyon, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo), LumApps supports large enterprises from all around the world. We are entering an ambitious phase in our company's journey under the impulse of our new shareholder Bridgepoint, aimed at propelling us to become the clear leader in our market and make LumApps shine worldwide in our industry. We are looking for individuals who are excited to actively participate in this transformation.

**Role Overview**

The Partner Enablement Manager is responsible for equipping our strategic partners
with the tools, resources, and training they need to succeed in their roles. This includes
sales enablement, technical certification, implementation best practices, and
post-deployment support capabilities. This position bridges LumApps’ expertise with
our partners’ strengths, ensuring a cohesive and impactful partner ecosystem.

**Missions**

1. Partner Training and Onboarding:

- Develop and deliver comprehensive onboarding programs for new partners to

familiarize them with LumApps’ products, value propositions, and competitive
positioning.
- Create and maintain certification paths for sales, technical, and support teams

within partner organizations.
- Manage demonstration platforms for partners (create, delete, add addons).

**2. Sales Enablement**:

- Collaborate with the product and training team to design tailored training

programs, sales collateral, and playbooks to empower partners to pitch and sell
LumApps effectively.
- Support partners with deal strategies, objection handling, and value proposition

development.
- Work closely with the Sales team to build POC platforms when Partners are

involved.

**3. Technical Enablement**:

- Work closely with Product and Professional Services teams to create

implementation guides, technical training, and troubleshooting documentation
for partners.
- Facilitate technical workshops to enhance partners’ ability to deploy LumApps

solutions independently.
- Enable the partner on API and provisioning.
- Answer technical questions from Partners by guiding them to the right

documentation, or by providing feedback from internal teams.

**4. Support and Post-Sales Enablement**:

- Develop training for partners’ support teams to ensure they can manage Level 1

and Level 2 client support effectively.
- Collaborate with internal support teams to create escalation processes for

partners.
- Help partners troubleshoot issues and improve their technical knowledge.
- Provide technical advises and platform installation links for Partners when deals

are closed with a new customer.
- Manage the activation of the licenses, packages, options of the indirect

customers and partners' platforms.
- Manage the cross platform site copies for partners and POCs, eventually for

indirect customers.

**5. Partner Program Management**:

- Regularly assess partners’ performance and identify areas for improvement in

selling, implementing, and supporting LumApps.
- Collect feedback from partners to continuously improve enablement programs

and refine resource offerings.
- Act as a liaison between LumApps and partners, ensuring alignment and

fostering long-term relationships.

**6. Content Development**:

- Create engaging and accessible enablement materials, including guides, videos,

webinars, and e-learning modules.
- Maintain a partner enablement portal to centralize all resources.

**7. Metrics and Reporting**:

- Define KPIs to measure the effectiveness of enablement program